Meet Charles Symington, the New Big ‘I’ President & CEO
Charles Symington reflects on his first 100 days in office and outlines how the Big “I” can support members in the hard market and put them on a course toward growth and prosperity.
Issue Highlights – January 2024
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Articles in this issue.
Minimize E&O Exposure from Carrier Insolvency
The increasing number of carrier rating downgrades could present an errors & omissions exposure to independent agents if not properly managed.
The Disconnect Between Customer Service and Client Servicing
As you start the new year, think about “how” you will interact, instead of only focusing on the task at hand.
5 Trends Shaping the Independent Agency System
As we begin 2024, independent agents have an opportunity to meet these disruptions head-on and get ahead of a new set of emerging trends—from artificial intelligence to Generation Z in the workplace—that will continue to change the way we do business.
Future-Proof Your Agency Through Growth Marketing
Growth marketing encompasses more than lead generation. It’s a systematic commitment to try different techniques to reach target audience groups.
Why the Key to Effective Selling Isn’t the Close
Sales isn’t about the close. It’s about connecting first and figuring out the details afterwards.
Declaration of Independents: Jonathan Lugo
A two-week internship changed the trajectory of Lugo’s life. At 22, he has found his strengths lay in homing in on a niche and becoming an expert in it.
This month’s issue
The June issue is out now!