On this episode of Agency Nation Radio, Owen Thomas, senior account executive at Dial Insurance Agency in Pembroke, North Carolina, shares his experiences from past hurricane seasons and how his agency has applied what it's learned.

When Hurricane Florence made landfall in North Carolina in 2018, it stalled, dropping unprecedented amounts of rainfall on unprepared towns and cities. Among them was the city of Lumberton—which was still recovering from the impact of Hurricane Matthew two years prior. With water levels surpassing 6 feet, Thomas' natural reaction was to ride into the flooded area with the fire department on a small boat to check on his community.

“I just wanted to make sure people knew that I was there for them," he says. “Thinking about how high the water was makes my skin crawl."

Thomas is an insurance agent, real estate broker, mayor pro tempore and founder of a drone company. These are just a few of the ways he is serving his community. However, like many agents, he serves his clients best during their time of need.

Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From Main Street USA to the pages of Independent Agent magazine—we've got the stories you want to hear. For more, catch Agency Nation Radio on your favorite streaming platform or visit iamagazine.com/podcasts.

Thomas was also featured in the May issue of Independent Agent. Check out his interview here or read the full issue online.