Issue Highlights – December 2022

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Articles in this issue.

7 Things Every CSR Needs to Know

In these challenging times, it’s especially important to take exquisite care of your existing customers. Here are seven things every customer-facing person needs to know.

Declaration of Independents: Mikayla Cooper

After launching in April 2022, Mikayla Cooper’s decision to go solo is already proving to be profitable. “Now my goal has shifted to expanding my business,” she says. “It’s going to take time and hard work, but as long as you keep pushing, it’ll work.”