Should an Agency Record Phone Calls With Insureds?
What is the current best practice for storing those recordings in an agency management system (AMS)?
Professional Liability
E&O, Territory Limitations and Stolen Truck Cargo
A U.S.-based trucking client’s truck and cargo were stolen in Canada, but the carrier denied the claim due to a territorial exclusion. The loss happened “before the insured had a chance to read the policy.”
Is Sexual Harassment Covered in a Health Care Organization’s D&O Policy?
An insured health care organization with directors & officers and employment practices liability insurance policies asked its agent if sexual harassment was covered on its D&O policy.
Is Providing a Replacement Cost Estimate to Lenders an E&O Exposure?
Mortgage lenders are requiring agents to supply a replacement cost estimate (RCE) for refinance closings. Is this something the agents should be doing?
Insuring a $25 Million Building for $1 Million: E&O Waiting to Happen?
A prospect bought a warehouse for $1 million. The replacement cost is $25 million but the owner only wants to protect their investment and has said they wouldn’t replace the building in the event of a total loss.
How to Avoid E&O Exposures When Using Interpreters
If your agency needs to use an interpreter to communicate with a customer, do you know what you need to document about the exchange?
