williamjones

Marianne Policastro-Wik is leading her agency, a 2025 Best Practices Agency, through thoughtful “modernization,” paying careful attention to embracing technology without losing the human touch.

The leaders who excel in the age of artificial intelligence (AI) will be those who lean harder into the human touch when it matters most.

Here are four ways that adopting a digital payments solution can improve customer experience.

With the changing landscape in the personal lines market due to the hard market, personal lines agents may be thinking about diversifying their revenue.

Fribourg’s experience working in a cybersecurity distributor startup firm led to the creation of BlueZone Cyber Solutions, which combines expertise in both insurance and cybersecurity.

The 2024 Agency Universe Study sheds light on the state of the independent agency channel as it moves past the coronavirus pandemic and through the hard market.

Maintaining, improving and enhancing your website can feel like a full-time job for independent agents, who already wear many hats in their businesses. That’s why the Big “I” has an array of resources to help.

Sarah Cooke, director of personal lines at WalkerHughes Insurance in Indianapolis, shares how the agency took technology into its own hands to overcome challenges in the hard market.

The famous phrase, “Coffee’s for closers,” from the classic motion picture “Glengarry Glen Ross,” is the perfect example of some of the sales tactics still used today. While perks today are mostly monetary, a CRM takes the same concept but digitizes the experience.

New technology investments must be viewed by organizations as an essential component of a culture that fosters innovation and empowers people starting out in the insurance industry.