Technology and Tools

While workflow automation offers a clear path toward sustainable growth, implementing it without first analyzing how work gets done can create more bottlenecks.

Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.

Relationships will always remain the heart of the insurance business. But in today’s environment, the agencies that combine strong relationships with operational efficiency will be the ones best positioned to grow.

In this Q&A series, Independent Agent magazine and the Big “I” Agents Council for Technology spotlights women in InsurTech.

Rob Bourne is the senior vice president and general manager of EZLynx, bringing strategic insight and proven expertise in scaling innovative technology solutions.

Here are five specific applications of AI-powered data analytics that can improve agency operations.

Here are four technology capabilities that can help you maximize revenue and build long-term client relationships in your commercial insurance book.

Tools like ChatGPT and Microsoft Copilot are being hailed as game-changers. But for many independent insurance agency owners, the excitement comes with a side of anxiety: Where do you even start?

AI-based tools can solve many of the challenges confronting today’s insurance agents, helping agencies work smarter, serve clients faster and grow more efficiently.

Thoughtful leverage of artificial intelligence (AI) capabilities from both ends of the carrier-agent partnership has the potential to increase efficiency and effectiveness across the distribution system.