Online Reviews: Strategies for Independent Insurance Agencies

News
News
News, Updates and more
Stay informed with the latest updates shaping the independent agent channel. From policy changes to tech breakthroughs, we bring you the insights that matter—so you’re always a step ahead.
Read all News
On the Hill
The latest on legislative and regulatory issues—straight from Capitol Hill.
Research & Trends
Stay ahead of the curve with insightful data and emerging trends.
Announcements
The latest updates from the Big “I” and industry partners.
InsurTech
The latest innovations transforming insurance technology and agent tools.
InsurPac Hits $1 Million and Has Sights Set on a Record Year
October 30, 2025
Fix Our Forests Act Edges Closer to Law
October 23, 2025
Medicare Advantage Providers Withdraw and Cut Agent Compensation
October 15, 2025
Auto Insurance Rates Decline but Satisfaction Remains Strained
October 29, 2025
Rising Homeowners Coverage Gaps Underscore Agents’ Expanding Role
October 22, 2025
New NYDFS Cybersecurity MFA Requirement Effective Nov. 1
October 8, 2025
Strategies
Strategies
Practical guidance to help independent agents strengthen every aspect of their business. Whether it's streamlining daily operations or building a high-performing team, stay one step ahead.
Agency Operations
Strengthen the foundation of your agency's day-to-day operations.
HR & Staffing
Attract, develop, and retain top talent while building a strong culture.
Legal & Compliance
Stay current with regulations and minimize risk through actionable strategies.
Sales & Marketing
Grow your book with proven techniques for outreach, engagement and retention.
Technical Knowledge
Sharpen your understanding of coverages and industry best practices.
Technology & Tools
Leverage modern tech solutions to streamline processes, enhance service and stay competitive.
Latest Posts
How Contingent Compensation Is Factored Into an Agency Acquisition
October 30, 2025
How AI Can Address Independent Insurance Agency Pain Points
October 29, 2025
Should Overseas Virtual Assistants Be Included in a Workers Comp Policy?
October 24, 2025
AI and the Carrier-Agent Relationship
October 22, 2025
Do Homeowners Policies Exclude Theft of Personal Property During Renovations?
October 17, 2025
Markets
Markets
Personal LInes
Auto
Classic Cars
Affluent
More Personal Lines
Homeowners
Flood
Life
Commercial Lines
Specialty
E&S
Builders Risk
More Commercial Lines
Professional Liability
Workers Comp
Cyber
Podcasts
Podcasts
Agency Nation Radio
Agency Nation Radio is where insurance professionals step up to the mic and share real, unscripted stories about leadership, technology, marketing, success and even failure—the experiences that shaped their careers.
From Main Street USA to the pages of Independent Agent, these are the stories that inform, inspire, and connect our industry.
listen up
latest Episodes
Exploring AI: Optimizing AI Usage
October 22, 2025
GEICO Talks Independent Agents and Highlights from Applied Net 2025
October 15, 2025
Embracing Change With Marianne Policastro-Wik
October 8, 2025
Viewpoints
Viewpoints
Viewpoints
Exclusive interviews, expert opinions, and firsthand insights from independent agents, industry thought leaders, and innovators shaping the future of insurance.
More viewpoints
From the Front Lines: Health Care
Viewpoints
From the Front Lines: Life
Markets
Viewpoints
Agency Nation Meets: Susie Bonner
Viewpoints
Declaration of Independents: Jill Roth
Magazine
Viewpoints
Magazine
Magazine
Independent Agent Magazine
Independent Agent magazine is the authoritative source of information for professionals who sell insurance for independent agencies and is a Big "I" member benefit

Members can log in with their Big "I" credentials to read the latest edition in full. Not a member? Here’s a reason to join.
Become A Member
Never Miss an Issue
Issue archive
How to Get on the Right Track to Unlock AI’s Potential
October 1, 2025
October HIghlights
Articles in this issue.
Using Vertical AI to Elevate Your Commercial Quoting Process
October 1, 2025
Why Improving Workflow Speed Matters More Than Ever
October 1, 2025
Declaration of Independents: Marianne Policastro-Wik
October 1, 2025

AN Radio: Navigating Client Communications in a Hard Market

July 26, 2023

Kelly Donahue-Piro, owner of Agency Performance Partners, sits down with two experienced agency presidents to share advice for how to interact with clients in the hard market.