On this episode of Agency Nation Radio, hear how Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. That same commitment led him to attend the inaugural Insurance Campaign…
On this episode of Agency Nation Radio, Jamie Behymer, Big “I” director of diversity, inclusion and young agents, chats with Jenn Urso, founder of The Leadership Project, on leadership development.
On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.
In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
For agencies navigating growth, modernization, acquisitions, staffing changes or evolving client expectations, one of the most important shifts is for leadership to look beyond outcomes and to become more curious about the systems that create them.
Language breakdowns among independent agents tend to occur when there is inconsistency in how language is applied internally and externally.
On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma. Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up. By 2023, Winkelman became a…
Summer Cole’s insurance career began in 2003 in the commercial department of a local independent insurance agency, where she quickly fell in love with the industry. Like many in agency roles, she wore multiple hats, gaining hands-on experience in all aspects of agency operations.
On this episode of Agency Nation Radio, we meet Susan Erickson, owner of P-W Insurance in Petersburg, Alaska.
