Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
Leadership
Why Project Managers and Change Managers Need to Stop Running on Separate Tracks
The system goes live and the project is declared a success. But then, six months later, someone asks: Is anyone actually using it?
Servant Leadership in Insurance with Kenneth Harper Jr.
On this episode of Agency Nation Radio, hear how Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. Harper’s commitment to servant leadership has shaped his path in both the insurance industry and the political arena. That same commitment led him to attend the inaugural Insurance Campaign…
Leadership Development: From Individual Growth to Agency Success
On this episode of Agency Nation Radio, Jamie Behymer, Big “I” director of diversity, inclusion and young agents, chats with Jenn Urso, founder of The Leadership Project, on leadership development.
Family and Leadership with Doris Zampella
On this episode of Agency Nation Radio, mother-daughter team Doris Zampella and Jacquelyn Zampella discuss perpetuation while staying grounded in the agency’s values.
Why Forgiveness Is a Leadership Superpower
In a workplace where people believe mistakes won’t be forgiven, they get defensive, hide errors and play it safe.
What the Heroics Tax Is Costing Your Agency
The heroics tax is the compounding cost an organization pays when it relies on individual effort to compensate for broken or absent systems. Here’s how to stop paying it.
Is Your Agency Outgrowing Its Workflows?
For agencies navigating growth, modernization, acquisitions, staffing changes or evolving client expectations, one of the most important shifts is for leadership to look beyond outcomes and to become more curious about the systems that create them.
How a Common Leadership Language Improves Efficiency
Language breakdowns among independent agents tend to occur when there is inconsistency in how language is applied internally and externally.
Setting a New Standard for Women in Insurance with Marissa Winkelman
On this episode of Agency Nation Radio, we meet Marissa Winkelman, managing partner of Webb + Winkelman in Grove, Oklahoma. Winkelman entered the insurance industry in 2012 as a receptionist at Webb Insurance and quickly realized the role wasn’t the right fit. After transitioning to a back-office position, she focused on learning the business and working her way up. By 2023, Winkelman became a…
