Relationships will always remain the heart of the insurance business. But in today’s environment, the agencies that combine strong relationships with operational efficiency will be the ones best positioned to grow.
Independent Agent magazine speaks with an agent from each revenue category about their experiences with the Best Practices Study and how their business operates.
Throughout the year, the Big “I” and Independent Agent magazine have been hard at work, examining emerging market trends and helping you be there for your clients with the latest insights.
The endorsement extends coverage to legal actions involving consumer protection statutes, even when claims are not tied to other perils—a risk often excluded by traditional media liability policies.
Small commercial customers are more likely than ever to consider moving their business to another insurer at renewal, according to J.D. Power.
With ongoing wildfires in the West and an above-average Atlantic hurricane season predicted, it’s essential for independent insurance agents to educate clients on how their policies can cover evacuation-related expenses.
The newly expanded resource—which builds upon the toolkit first published in July 2023—covers a wide range of updates and strategies for navigating the challenges posed by the hard market.
Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.
The toolkit assists Big “I” member agencies in navigating the current insurance market and helps them effectively communicate with their clients.
Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.