Why SOPs are the Foundation for Smarter, Safer and More Scalable Operations
Without clear, documented standard operating procedures (SOPs), discrepancies can hold an agency back in an era where nimbleness and scalability matter more than ever.
Issue Highlights – October 2026
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Articles in this issue.
InsurBanc Celebrates 25 Years of Helping the Independent Agency System Thrive
The story of InsurBanc is, in many ways, the story of the independent agent channel over the last quarter century—ready to evolve and adapt for whatever comes next.
4 Ways to Make Sure Your Agency Can Trust Your AI Tools
Building trust is less about the technology than the policies, training and oversight behind it.
Evolving Channel: Key Findings From the 2026 Agency Universe Study
Independent agencies are targeting growth while reshaping operations to better serve clients, according to the biennial study.
Declaration of Independents: Todd Dailey
Todd Dailey’s approach to technology follows a simple hierarchy: people, process, then technology.
This month’s issue
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