Issue Highlights – September 2021

In many cases, agents are the first line of defense against potential fraudsters. What role do independent agents play in preventing insurance fraud? And what are the consequences if they don’t?

Even if you have a minimal posting schedule, knowing how to plan your content can be a game-changer for staying organized and on track.

By: AnneMarie McPherson If you think the worst thing about an internet outage is no Netflix for a few hours, think again. For businesses increasingly reliant on the internet to conduct business, an outage is a major disruption. “Every single type of business is impacted by potential internet outages,” says Meredith Elkins, partner at Cohen…

The spinning wheels phenomenon is caused by resistance to change, dysfunctional culture and assumed continuity—all dangers that can seep into agencies when owners are too busy putting out fires.

So much has changed, our nervous systems have been under attack, and, as we re-emerge, things feel rather disorienting.

Houston became part of the family business after finishing school in 1966. Now the principal of the agency, Houston Insurance continues to be family-owned and is taking care of its client like they are part of the family too.