News

Almost 2 in 3 independent insurance agents used AI on the job at least a few times in the past year, making agency governance all the more crucial.

The Agency AI Labs, hosted by the Big “I” Agents Council for Technology (ACT), revealed agencies’ top use cases and concerns with artificial intelligence (AI), plus takeaways to get to the next level in AI implementation.

Amid increasing adoption and experimentation, and a lack of internal governance, trust and reliability are the main concerns for agents regarding broader artificial intelligence (AI) adoption.

Clients place significant value on the human expertise offered by their independent insurance agent and have mixed feelings about their agent’s artificial intelligence (AI) use.

President Donald Trump issued an executive order that seeks to restrict states’ ability to regulate artificial intelligence (AI).

From artificial intelligence (AI)-driven operational shifts and dynamic climate modeling to heightened cyber and privacy risks, 2026 is shaping up to be a year of transformation for the insurance industry.

This year’s conference made one thing clear: artificial intelligence (AI) is no longer a buzzword—it’s becoming a daily tool reshaping how agencies quote, renew and serve clients.

Despite artificial intelligence (AI) becoming increasingly integrated into independent insurance agencies, only 12% of agencies have a well-defined usage policy, according to Liberty Mutual.

This year’s conference continued to debunk the myth that technology will replace insurance agents, making it clear that agents are not becoming obsolete—they’re evolving.