With all the challenges 2020 brought, most of us are breathing a sigh of relief as it comes to an end. 

Throughout the year, the Big “I" and IAmagazine.com have been hard at work answering your questions regarding the sudden changes spurred by the coronavirus, examining emerging marketing trends, and helping you be there for your clients with the latest insights and analysis.

Here's a last look back over the 10 most-read articles in 2020: 

10. Did Wimbledon Ace Special Events Pandemic Coverage?

By Will Jones

After the SARS outbreak in 2003, The All England Lawn Tennis Association, which organizes the Wimbledon tennis tournament, has purchased pandemic insurance for around $1.9 million every year.

9. 4 Ways to Cure Account Manager Burnout

By Ken Wohl

Account managers are often inundated by tedious, disparate tasks under time crunches and with little margin for error. Here are four ways to reverse the burnout trend.

8. Will a Homeowners Policy Cover a Multi-Family Home School? 

By Big “I" Virtual University Faculty

With limited schooling options due to the coronavirus pandemic, a client is considering hiring a teacher and hosting a home school with neighbors.

7. Should an Agency Submit a Coronavirus-Related Business Income Interruption Claim?  

By Big “I" Virtual University Faculty

With speculation about legislation on business income interruption claims, should agents wait to see what happens with the legislation or should they submit the claim now?

6. Money Down the Drain: Habits that are Destroying People's Homes

By Sarah Archer

Property not cared for appropriately can result in costly claims down the line. Here are some surprising statistics about the top things homeowners do and don't do that destroy their homes.

5. Why Agencies Should Focus on Cash Flow

By David W. Tralka

Smart agency owners recognize that cash flow is a better determinant of value than revenue. When analyzing cash flow, every owner should pay attention to two important considerations.

4. Nuclear Verdicts Take Their Toll on Trucking Insurance

By Will Jones

Rate increases over the past decade, higher loss severity and a myriad of regulatory changes have made the commercial trucking insurance market almost impossible to navigate.

3. How the Pandemic Turned Homeowners Insurance Upside Down

By Will Jones

Americans live differently now—which means their homeowners insurance coverage must change too.

2. Can Coronavirus 'Concerns' Trigger Business Interruption Coverage?

By Big “I" Virtual University Faculty

Without a direct physical loss, would the shutdown of a restaurant or business due to coronavirus concerns trigger contingent business interruption coverage?

1. 3 Insurance Cuss Words to Avoid

By Chris Boggs

Certain terms and phrases within the insurance industry are misused, leading clients to believe they are getting something they are not.

Compiled by AnneMarie McPherson, IA news editor.

This list of the 10 most-read articles from 2020 excludes legislative updates from the Big “I" government affairs team. For the latest updates from Capitol Hill, keep an eye on your inbox for our News & Views e-newsletter every Thursday or go to the News section of IAmagazine.com.