Industry Trends

Consumers believe phone calls are important for communicating with businesses, but fear of fraud prevents many from answering calls, according to a TransUnion study.

The survey revealed that 80% of women are responsible for purchasing their household’s insurance coverage.

Client communication, retention, technology and team morale are among agents’ top priorities in adapting to the hard market.

Here is a collection of findings from recent studies that reveal the true extent of distracted driving in 2023.

The Trusted Choice Relief Fund is available to provide financial assistance to insurance industry personnel impacted by Hurricane Ian.