Viewpoints

Shifting customer expectations are creating a need for new business models. Here are four ways the digital transformation is improving your carrier relationships.

Building rapport within the community is a great way to start a meaningful conversation about insurance.

In the life-health sector, the Internet of Things and wearable technology will provide more information, better insights, improved efficacy and preferable outcomes in consumers’ overall health and life expectancy.

Colten Zamrzla’s priority is to protect his clients by always acting with integrity, “even if it means losing a sale,” he says. “There’s nothing more important than protecting your reputation and sticking to your convictions.”

Like many other millennials, Annie Wilson is a jack of all trades. “I do mostly personal lines, but I also work on IT, social media, marketing,” she says. “The insurance space is a great industry with so many different opportunities, which is super exciti

While the Family and Medical Leave Act provides a baseline for unpaid parental leave for both mothers and fathers, federal law does not yet comprehensively address paid parental leave—leaving individual states and employers to take matters into their own

Jenny Saint Preux admits that “insurance has a horrible rap for being very boring,” but if the industry is going to change its perception, “we have to push diversity in all forms,” she says. “We have to get more women in higher positions, underwriting pos

Jenni Mathis was convinced she wasn’t meant for an office job. But after several years of pursuing her passion—wilderness therapy—she eventually found her way back to insurance. “I used to navigate the risk of a river or a hiking trail,” she says. “Now, I

The fact that Cristal Llorens speaks four languages gives her agency a serious competitive advantage. “It’s great for customer service, because I may have a customer who speaks a little English, but they just feel more comfortable speaking in their own la

For Antulio Goncalves, who has spent his entire insurance career working as a producer, what’s exciting about insurance is sales. “I never had a salary—just straight commission,” he says. “I have all the flexibility I want, but I’m paid based on performan