Viewpoints

Directors & officers insurance certainly has been in the press recently—boards of directors are concerned over price increases and lawsuits related to COVID-19.

Traffic accidents have decreased with fewer cars on the road during the coronavirus pandemic, but speeding, negligent driving and pedestrian activity are on the rise.

When the coronavirus-induced shutdown ends, it’s likely many businesses will seek out decontamination firms. If any of those decontamination businesses are your clients, are they properly protected?

Honoring consumer privacy is the most critical part of providing an exceptional customer experience.

Flood insurance is often overlooked by agents and consumers alike. Now is the perfect time to educate clients about private market flood insurance options.

Wouldn’t it be nice to know? This month’s Student of the Industry article takes a look at the data.

“The world is changing, and quickly,” says insurance industry leader Myrna Estrada. “I love the independent channel. But for it to thrive, we need to be prepared for what that change looks like.”

“There are more women today who are making head-of-household or head-of-business decisions and are buying insurance,” says independent agent Brenda Loiselle-Marcotte. “Those customers connect with and relate to other women.”

“The second we stop working on [gender equality] is the second we become stagnant,” says independent agent Jana Foster. “I don’t think we’ll ever get to a place where we can stop progressing for the positive.”

The insurance industry’s transparency makes gathering information as straightforward as pulling the rate filings. What can you learn from this information?