williamjones

By: Volume 112, No. 12

To keep pace with a rapidly changing customer base, agencies have to look and feel like the clients they want to attract.

The property-casualty insurance market has historically faced extreme swings in pricing, availability and coverage conditions. But the volatility seems to have subsided. Is the shift permanent?

New fiduciary responsibilities for 401(k) plan sponsors mean new risks. Here’s what to know about the new climate.

Is the independent insurance industry equipped to attract minority consumers and talent? Two independent agency leaders debate the issue.

Lack of communication and poor documentation present significant E&O exposures for insurance professionals—risks compounded by a language barrier between agent and client.

More than ever, sales teams are struggling with unqualified leads, missed sales goals and lost opportunities. And increasingly, company and sales leaders are turning to coaching as a solution.

Agencies have always worked hard to connect with customers. But while local papers and Yellow Pages advertisements were once naturals for a paid presence, more customers are now engaging online—and on Facebook in particular.

Lawley celebrated its 60th anniversary with a rebrand. After adding a Connecticut office to its eight locations in New York and New Jersey, leaders of the third-generation family agency felt it was time to position the business more consistently—as a nich

VAST BLUE. Scott White cites the process, client experience and culture as his firm’s biggest success—and says its continued evolution is critical to the protection and growth of his agency.