From generating a digital business card to providing automated directions to a location through Waze or Google Maps, QR codes can be used in so many ways, which means the opportunities for independent agents are growing.
Using and understanding the net promoter score (NPS) metric can help you take a proactive approach to account management.
The toolkit assists Big “I” member agencies in navigating the current insurance market and helps them effectively communicate with their clients.
How handwritten cards can increase your agency’s retention rates.
Here’s what you need to know to build a self-propelling customer experience model.
Existing client growth is challenging. Here are three ways agencies can better serve their clients and grow revenues.
Producers need to leverage their relationships to build advocates who can help them forge new customer relationships. Here are the three types of advocates and how to build them.
Handling challenging client conversations comes with the territory when working as a customer service agent. Here are four strategies to create a better experience.