Agency Operations

Learning from Last Year’s Top E&O Mistakes

As 20th-century writer and philosopher George Santayana famously declared, “Those who cannot remember the past are condemned to repeat it.” No argument here. Insurance underwriters and claim managers share the conviction that the surest way to predict the

The E&O Angle of Making Agency M&As Work

Ever hear the adage, “The two happiest days in a person’s life are the day they buy their boat and the day they sell it”? The same is true of the insurance professional who views acquiring another agency through rose-colored glasses.

How to Reduce E&O Exposures from the Top Down

If you want the next generation of your agency to find the path to success, you’ll need to let your example show the way. Here are five good habits that can help reduce or prevent errors & omissions claims.