Agency Operations

Wouldn’t it be nice to know? This month’s Student of the Industry article takes a look at the data.

With a $5-million aggregate limit in place, most agencies believe they are unlikely to be overcome by a series of small, unrelated claims in a single policy period. There is some truth to that but some peril, as well.

If your agency needs to use an interpreter to communicate with a customer, do you know what you need to document about the exchange?

Without a doubt, purchasing or selling an insurance agency triggers additional errors & omissions exposure. What processes can successful agencies employ during a transition in order to help reduce their exposure to E&O claims?

Errors & omissions claims happen, and many of the worst ones—those in excess of $1 million—come from the same lines of business and involve similar types of errors.

Here are 10 suggestions for new agents that can help reduce your errors & omissions exposure.

Roman philosopher Seneca once said, “Luck is what happens when preparation meets opportunity.” This notion can do wonders for your agency.

A good checklist includes coverage choices as well as optional coverages a client might want to accept or reject.

Dealing with high net-worth clients is not the same as dealing with your other clients.

As 20th-century writer and philosopher George Santayana famously declared, “Those who cannot remember the past are condemned to repeat it.” No argument here. Insurance underwriters and claim managers share the conviction that the surest way to predict the