Agency Operations

Best Practices agencies continue excellent organic growth and profitability, according to the 2025 Best Practices Study by the Big “I” and Reagan Consulting.

More than one-third of U.S. personal auto insurance customers are dissatisfied with their insurance and those with higher overall lifetime value profiles are most likely to leave, according to J.D. Power.

The study looks at the independent agency ecosystem as it gains distance from the pandemic and navigates the obstacles presented by the hard market.

Four Big “I” members were recognized for implementing cutting-edge technology, investing in recruiting and training top talent, and finding creative ways to position their agencies for long-term growth.

Best Practices agencies continue exceptional organic growth and invest in young producer development, according to the latest study update.