magazine-11-Sep

By: Volume 108, No. 9

Denise Johnson spent years building a book of business at her father’s agency. Then her dad decided to retire and her younger brother Scott joined the firm—and promptly was named president. Any other adult child of an agency owner might have been resentfu

These days, it seems that the words “business” and “change” go hand-in-hand. From dealing with regulatory changes and economic shifts to responding to new customer demands and emerging technologies, sudden and externally-mandated changes affect organizati

Last September, President Barack Obama signed a one-year extension of the National Flood Insurance Program (NFIP) into law. That year-long extension is set to expire at the end of this month—Sept. 30, 2011—unless Congress acts on a long-term reform bill o

Analyzing When Autos are Available; Insurance Implications of Western Wildfires; Parental Liability and the PAP

Have you ever driven past a billboard that would cause an accident if anyone actually read the whole thing? Or wished that a salesperson would stop blabbering about how perfect their product or service is?

A year ago in my first Chairman’s Voice column, I asked myself: “Why did I get into this business and what does it mean to be an independent insurance agent?” Then I referred to a speech given by Dan Gibson, founder of our agency back in 1957, where he ex

When a typical grocery store visit goes awry, Ace is left to deal with a common claim.