Industry Trends

The study by J.D. Power shows that the increase in auto premiums is dragging down the overall satisfaction of policyholders and hurting retention rates of bundles.

Best Practices agencies hit all-time highs in organic growth and profitability, according to the study.

Longtime Big “I” government affairs head Charles Symington will succeed Rusbuldt.

Wildfire activity has become more extreme and destructive, with more record-breaking fire events in terms of the number of structures lost and acres burned in a single event.

Altruism, not return on investment, is the main reason agencies start a philanthropy program, but a majority of agents also reported that their contributions brought in new business.

Despite 30% of small businesses experiencing a premium increase, customer satisfaction with the price of their policies rose three points in 2022.

Thirty years after Hurricane Andrew, a report from CoreLogic examines the impact of the storm and what might happen if an Andrew-like event were to occur again.

Despite 30% of small businesses experiencing a premium increase, customer satisfaction with the price of their policies rose three points in 2022.

Building and maintaining healthy workplace cultures takes work, and the fastest growing agencies are those most likely to be taking steps to improve their agency’s culture.

The report points to independent agencies’ dominance in commercial lines, with nearly 88% of all commercial lines written premium placed by the independent agency channel.