Issue Highlights – July 2020

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Articles in this issue.

5 Ways to Proactively Improve Employee Retention

Employee retention may not be the top issue on many employer’s minds—but there’s no time like the present to take steps to improve team spirit, encourage performance improvement and ultimately, instill loyalty.

Adversity Meets Opportunity

The story of how contingency planning led to the most profitable month in an agency’s history—during the COVID-19 lockdown.

4 Ways to Steer Clear of UM/UIM E&O Claims

Insurance agents need to be careful and take appropriate steps to avoid errors & omissions claims that allege they failed to offer uninsured/underinsured motorist and umbrella coverage.