Issue Highlights – December 2020

This year’s benchmarking analysis examines four key areas in which independent agencies must go beyond day-to-day chaos to rethink the fundamentals.

One day, things will look and feel much more like they used to. Leaders, however, have an obligation to avoid returning to the old tropes.

Lin Moore was introduced to Big “I” Best Practices and sought out the program’s guidance on strategic changes to “drive profitability, create a vision and convey that vision to our associates,” Moore says. “We wanted to move forward, and Best Practices kn

After a brief period of COVID-19-driven hesitation, the mergers & acquisitions market for agents and brokers has continued its seemingly ever-strengthening arc.

If you’re planning to refresh your agency’s brand to make it stand above the competition, consider following these five guidelines.

Spike Lipkin started Newfront INsurance after feeling frustrated by the buying process. “I remember thinking, ‘here’s a product that is integral to our economy and it’s a totally broken customer experience,’” he explains.