Viewpoints

Will technology someday render agents obsolete? If you use it to complement your business, technology becomes more friend than foe.

Talking about problems in the workplace can be difficult. Keep these 10 steps in mind in order to facilitate solutions for a better environment.

More consumers are using mobile to quickly review and pay bills, receive alerts and get information about their accounts. But only 52% of the insurance industry has an overall mobile billing strategy.

More and more states are enacting mandates for state-sponsored retirement plans—including California, most recently. What do these changes mean for you and your clients?

This week marks the passing of one of sports’ most iconic and likable figures: Arnold Palmer, a successful athlete and supporter of “the local pro.”

Consumers are seven times more likely to select a financial services provider that’s fast, convenient and easy—even if they don’t end up with the best results. The banking industry caters to this mindset. Why doesn’t insurance follow suit?

The private security industry is growing in response to mass shootings and terrorist attacks. Here’s how its risk management needs are changing.

As the population ages, costs of Medicare, Medicaid and Social Security will continue to put stress on state and federal budgets.

As more millennials fill boomers’ shoes, independent insurance agencies must change their hiring strategy—and the way they serve younger customers.

Differentiate yourself from competitors by asking customers questions that facilitate dialogue—and avoiding questions they’ve already answered.