Viewpoints

As the talent crisis deepens, the insurance industry is looking for ways to remain competitive. One solution: re-employing the very talent that is walking out the door.

What did you think working in insurance would be like before you started? Independent agent Michael Crowell shares advice for fellow newcomers based on what he’s learned since switching careers.

Growing up, Kalim Wells wanted to be a veterinarian. Instead, he found his calling at his dad’s insurance agency. “I like showing people that yes, we do sell stuff—that’s how we get paid,” he says. “But we’re selling you a product we hope you never need,

Mitch Southwell has experience working for a captive agency, but it made him feel stagnant—“like we were losing more business than we were selling,” he says. “As far as what consumers want, it’s nice to be able to have the option to keep them in-house and

After starting her career doing wealth management for professional athletes, Carrie Shaw transitioned into insurance to round out her financial skills. Now, she says, “I have a chance to make an impact on a level I never thought possible.”

For Phalesha Kyes, the best part about an insurance career is the opportunity for community service. “There’s just no limit to what we can do to help people in this industry,” she says. “Insurance has such a negative rap, but I want to prove everyone wron

Read more about the changing insurance landscape and how to best serve your customers.

When Ben Jones, Jr. bought into the family agency, he made innovation a priority. “The majority of my time is spent on business development and trying to perfect the client experience,” he says. “I’m trying to bring new technology, new ideas and more crea

Fourth-generation agency owner Adam Heuer believes his fellow millennial agents need to be more involved with legislative activism. “People are going to complain and want things to be different, but they need to do something about it,” he says. “We need m

When Brett Garry graduated college with a degree in finance, his dad told him to get some real-world experience before joining the family agency. Today, he’s grateful he spent four years as an underwriter, learning how to “speak the language” of the insur