Viewpoints

Read more about the changing insurance landscape and how to best serve your customers.

When Ben Jones, Jr. bought into the family agency, he made innovation a priority. “The majority of my time is spent on business development and trying to perfect the client experience,” he says. “I’m trying to bring new technology, new ideas and more crea

Fourth-generation agency owner Adam Heuer believes his fellow millennial agents need to be more involved with legislative activism. “People are going to complain and want things to be different, but they need to do something about it,” he says. “We need m

When Brett Garry graduated college with a degree in finance, his dad told him to get some real-world experience before joining the family agency. Today, he’s grateful he spent four years as an underwriter, learning how to “speak the language” of the insur

Veneé Galloway traces her origins as an insurance agent back to a personal tragedy that showed her the value of life insurance: “That’s how I transitioned into insurance—screaming from the rooftops, ‘Do this for your family!'”

When Anais Babajanian traded in her public accounting career to take over her mom’s Houston-based independent agency, it was “a complete 180,” she says. “Now, I’m adding value, and I’m in control of how successful I am.”

Nicole Carrigan didn’t plan on building a career in insurance, but working for a family-owned business in a small tourist town gives her the opportunity to “help those I know and care about,” she says. “I have heavy roots in my community.”

The importance of data privacy is at an all-time high, and there are no excuses for getting it wrong. As the entire insurance industry embraces the cloud, independent agents must work harder to understand data privacy.

Here are two ways AI solutions can aid agents in adjusting to the new normal and meeting demands for best-in-class customer service.

Although InsurTech was once believed to be a threat to independent agencies, many agency owners now realize they can use technology to get ahead in a competitive market. But finding the right approach isn’t that simple.