Viewpoints

Independent agent Kingston Hall’s role model is “my mom,” she says. “She’s taught me the value of relationships and being authentic.”

“In my own work, it is all about keeping in mind that central thesis of doing what’s best for the client,” says Kevin Fukuyama, independent agent. “That has helped create great career fundamentals for me because if we view ourselves as educators, advisors

With multiple generations in the workplace, “collaborating has never been more important than in the times we’re in,” says Frank Mercurio, independent agent. “We need to learn better ways to provide good service to our customers.”

“I learned I have to be smarter about who I’m bringing on, how they fit into the agency long term, and how they will benefit the culture,” says Kim Mathews, independent agency owner. “Are they the people who are willing to reach new highs of self-growth?”

The industry’s biggest challenge is “the mystery that comes with insurance,” says Patience Noah, independent agent. “We need to help younger generations become interested, because let’s be honest, we need to prepare the next generation.”

Leaning into technology “was a saving grace during the pandemic,” says Matthew Washburn, independent agent. “I don’t even know how we could have managed without that preparation.”

More than $600 million in premium and 160 active insurers—a nice start to private flood. Where is this line of business most prevalent and which insurers are focused on it?

If you’re using an insurer that pays dividends—or competing against an insurer that does—you should know their impact.

Ransomware attacks require a whole suite of incident response and remediation from insurers, a response seen most recently in dealing with the Colonial Pipeline ransomware attack.

Continuing education will always be a key to an agency’s success. Here’s how COVID-19 has changed what and how we learn.