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After a fire destroyed a golf course’s maintenance building, the carrier refused to cover the extra expense to convert another building into a maintenance building.

Here’s what clients value most from their insurance agents, according to a ClientCircle study.

A prospect has a pollution policy in place but doesn’t know if it’s necessary. Its current general liability policy excludes products-completed operations coverage.

Everyone gets jazzed about customer branding. But it really begins with the brand inside your four walls: your culture.

Pay transparency is the practice of openly sharing compensation and benefits information with candidates in the hiring process. State and local ordinances can impact the requirements for your agency.

Susie Bonner, vice president of marketing and communications at the Big “I,” drives campaigns that elevate the Big “I” mission.

A high-net worth customer in Pennsylvania would like to leave a car at his secondary home in Oregon. The car would be available to local family members to use throughout the year.

Does your agency staff feel safe to admit mistakes before they become an errors & omissions claim? One of the worst E&O nightmares is someone hiding agency mail to avoid facing their mistakes.

For independent insurance agencies, this could be an innovative, family-focused benefit to offer employees or to strengthen relationships with commercial and personal lines customers.

Artificial intelligence (AI) technology can be overwhelming, but it’s not an all-or-nothing game. Here are five steps to thoughtfully implement AI in your agency.