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Artificial intelligence (AI) is transforming how independent agents operate, freeing agents to focus on having meaningful client conversations and providing strategic advice.

By integrating generative AI and working with insurers and managing general agents (MGAs), agents can provide more tailored coverage options, accurate pricing, and faster quoting and binding for their policyholders.

Technology can spark innovation within your agency, but without careful planning the transition can disrupt workflows, overwhelm your team, and lead to a frustrating and delayed integration timeline.

Karnina Szymanski leads all aspects of customer experience for Bold Penguin. Her personal and professional mission is to elevate the next generation of leaders within the insurance industry.

If those experiencing the pain points aren’t involved in validating the proposed tech solution, a lot of time and money can be wasted.

With artificial intelligence (AI) evolving so quickly, it’s important to pay attention, learn as much as you can, and be intentional about how you implement it.

As the chief solutions officer of Kite Technology Group, Jason Gobbel is an expert at one thing: helping small to midsized businesses take advantage of technology.

Add texting to your marketing strategy to improve customer relationships, increased efficiency and better sales outcomes.

Email automation can help your agency reach the right audience at the right time with relevant content, contributing to new business and long-term customer satisfaction.

From the vast quantities of actuarial data to the minute details of client data, there’s no escaping the truth that we’re surrounded by data and only creating more of it every day.