Hiring

As agencies seek to create a competitive, sustainable advantage, more focus will be placed on a scalable and repeatable training environment.

While scheduling continuing education courses to keep training and certifications up to date for 2020 and beyond, agents must forgo the usual in-person classes due to lockdown restrictions.

With COVID-19’s impact, it’s time to think about where your business is heading and what people you need to get there. Here are four tips to get the ball rolling.

Workforce upheaval and the digital consumer revolution continue to disrupt the independent agent channel. However, these massive challenges can serve to benefit your agency and your business.

Employee retention may not be the top issue on many employer’s minds—but there’s no time like the present to take steps to improve team spirit, encourage performance improvement and ultimately, instill loyalty.

Nicole Coppock refers to herself as a product of the Invest program. Now, she frequently returns to her old high school to teach classes about insurance and careers in the industry.

While there’s a strong business case for a diverse workforce, employers must focus on creating an inclusive culture to make a long-term impact.

Compensation structure is vital to every organization. But if you want to attract and retain the best talent, you need to look a little deeper.

Frank has 30-plus years of insurance experience. She has served on association boards, including Big I New York, and is former commissioner of the New York State Insurance Fund. J.P. West, the brokerage and risk management firm she founded, marks its 20th

“The world is changing, and quickly,” says insurance industry leader Myrna Estrada. “I love the independent channel. But for it to thrive, we need to be prepared for what that change looks like.”