Artificial Intelligence

From the long-lasting impact of the pandemic to the turmoil of the hard market, personal lines consumer preferences are shifting. Here’s how independent agents can keep up.

When Michelle O’Connor and her husband started their insurance agency 25 years ago, they knew from the very beginning that joining the Independent Insurance Agents of North Carolina was a must.

Artificial intelligence (AI) is transforming how independent agents operate, freeing agents to focus on having meaningful client conversations and providing strategic advice.

Understanding artificial intelligence (AI) is more than keeping up with a trend, it’s about comprehending its possibilities and limitations.

By integrating generative AI and working with insurers and managing general agents (MGAs), agents can provide more tailored coverage options, accurate pricing, and faster quoting and binding for their policyholders.

The industry must begin to rebuild relationships, truly committing to providing a better customer experience through transparency, education and innovation.

Whether you’re a tech-savvy agent or just starting to explore what technology can do for your agency, this episode is packed with valuable insights to help you thrive in today’s digital landscape.

Despite being unimpressed by the software on offer when he first joined the independent agency channel, Andrew Ryan has relished the opportunity to constantly innovate and improve agency technology and processes.

With artificial intelligence (AI) evolving so quickly, it’s important to pay attention, learn as much as you can, and be intentional about how you implement it.

Data, connectivity, artificial intelligence, and people and culture are the focus of the Big “I” Agents Council for Technology’s (ACT) updated strategy.