Agency Operations

7 Trends Transforming Personal Lines

How are shifting trends impacting independent agents’ personal lines strategies? And what do clients want from their insurance relationships? Here are seven trends for the future of personal lines insurance.

Top 5 Most-Read Articles in Independent Agent in December

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

5 Predictions for the Insurance Industry in 2026

From artificial intelligence (AI)-driven operational shifts and dynamic climate modeling to heightened cyber and privacy risks, 2026 is shaping up to be a year of transformation for the insurance industry.

Filters

Customer Service Homeowners Clear All

  1. Sales and Marketing (1)
    1. Client Communication (1)
    2. Sales (2)
    3. Customer Service (4)
    4. Client Retention (1)
    5. Renewals (1)
    6. Reviews (1)
  2. Agency Operations (1)
    1. Disaster Preparedness (3)
    2. Claims (1)
  3. HR and Staffing (1)
    1. Employee Benefits (1)
    2. HR Compliance and Regulation (1)
    3. HR Policies (1)
  4. Technology and Tools (1)
    1. Artificial Intelligence (3)
    2. Data Analytics (1)
  5. Technical Knowledge (1)
    1. Risk Management (1)
  6. Legal and Compliance (1)
    1. Legislation (1)

  1. Commercial Lines (3)
    1. Workers Compensation (1)
    2. Cyber Liability (1)
    3. Commercial Property (3)
  2. Personal Lines (2)
    1. Homeowners (4)
    2. Auto (2)
  3. Flood (1)
  4. Renters (1)

  1. Posts (2)
  2. News (2)

  1. ACT (1)
  2. Virtual University (1)

  1. Industry Trends (1)
  2. Announcements & Events (1)

become a member Join the Big "I" Today.

Join