Issue Highlights – August 2020

When a commercial client includes a personally owned auto on the business auto policy, the agent must ascertain the legitimacy of the vehicle’s inclusion.

Owners love their cars, showering them with tender loving care. They want coverage that will take care of them, too. Classic car insurance is the best way to keep your client’s classic or antique car safe and sound.

Every day an independent agency’s employees and producers tap their computer keyboards, phones and tablets to log on to carrier websites. With each system login, they’re creating a risk to your technology security.

In today’s uncertain circumstances, it’s critical for agents to evolve business operations and adopt technology to continue to serve customers. Navigating change requires an explicit focus on three core principles.

COVID-19 reached into the most basic aspects of daily life—handshakes, going to work, spending time with loved ones, and amid it all, Americans’ mental wellbeing.

Workforce upheaval and the digital consumer revolution continue to disrupt the independent agent channel. However, these massive challenges can serve to benefit your agency and your business.

Raphael began her insurance career in an operations role. Across more than 20 years in the industry, she has worked in risk management, product development, marketing and a higher-level operations position before moving to an independent agency in 2019 wh

When Dutch McNeal and Sam Sports graduated from college in 2009, they were greeted by a recession and a decimated job market. When they discovered a local independent insurance agency with aging owners looking to sell, they took a “bucket shot,” as McNeal