magazine-20-Sep

By: Volume: 117, Issue: 9

Getting tattoos, running for mayor and teaching in high schools are all part of a day’s work for independent agents leading their communities.

As the coronavirus pandemic created untold levels of instability across all levels of society, the Big “I” has been a hub of resources to help its members.

Things such as how you care for your customers, empower your staff and celebrate your wins make a world of difference during crisis moments.

The digital path forward is about creating greater productivity, intelligence, simplicity and value for agencies, insurers and insureds while keeping the mission of the industry at its core—to safeguard and protect what matters most in people’s lives.

With COVID-19 bringing a wave of change unlike most of us have experienced in our lifetimes, now is the time for agency leaders to transform their passion for community wellness into long-term change.

Wallace & Turner’s roots run deep—a century and a half deep. With 150 years of doing business in Springfield, Ohio and beyond, Wallace & Turner serves its community through far more than insurance.

O’Toole has been heavily involved with Vertafore’s peer-to-peer networking community and has been teaching courses every year since, as well as excelling in her career.