Customer service is a sacred cow for many independent agencies. But if you have an eye on growth, outsourcing customer service might not only make sense, but actually help you strengthen relationships with clients.
The LGBTQ dollar carries serious clout in the U.S. Is your agency prepared to serve this community as both clients and employees?
Which does your agency implement: in-house or outsourced customer service? Two independent agents debate which is more effective.
As new risks continue to emerge at a dizzying pace, new insurance products are cropping up constantly. And even a veteran insurance agent can run into trouble placing these new coverages.
Incorrect or missing auto insurance application information costs insurers the equivalent of 10-15% of direct written premium each year. Why the decline in application integrity?
Countless companies struggle to execute their overarching business strategy because their sales force is reluctant to align performance with it.
When Hobson Insurance founder Dale Longfellow noticed local sporting goods stores had trouble getting insurance, he joined forces with a buying group that enabled independent stores to buy merchandise together in order to compete with big-box names.
Independent agent Mike Beaulieu says his restaurant experience makes his hospitality clients more comfortable working with him—"it's not someone just blowing smoke."