News

Illinois’ Greg Sandrock leads the national association for 2026-27 term.

The biennial study reveals revenue growth, technology adoption and a focus on customer service.

Best Practices agencies continue to deliver excellent profitability above pre-pandemic historical averages, even as organic growth slowed due to a softening property & casualty market.

In March, Independent Agent magazine saw the Big “I” realize the fruits of its work with Fannie Mae and Freddie Mac in revising their property insurance requirements for federally backed mortgages.

February opened with agencies maintaining a strong interest in exploring and adopting artificial intelligence (AI), the launch of a ChatGPT app and a report from the Big “I” indicating that more agencies plan to expand their use of AI.

The new year kicked off with hard-won pieces of advice from seasoned agency leaders, plus Big “I” Virtual University experts’ takes on whether a first named insured can cancel a homeowners policy without the signature of the second.

December looked at the 2025 Atlantic hurricane season, the impact of claims management on customer experience, state requirements for paid leave and time off. Plus, state regulations on artificial intelligence (AI) as well as a review of 2025’s top stories.

Here are highlights of recent and upcoming changes to state regulations about sick, family and medical leave.

Agents wanted to know how to handle a demand to add language to a certificate of insurance (COI), as well as the top five workers compensation codes that agents get wrong.

Best Practices agencies continue excellent organic growth and profitability, according to the 2025 Best Practices Study by the Big “I” and Reagan Consulting.