Deliver an Exceptional Customer Experience

Customer experience is a driving force in today’s insurance restoration industry, and how to best deliver exceptional property claims experiences remains an important focus for insurers. Carriers must continually evaluate their services and ask themselves, “Why will policyholders choose us when so many other options are available?” How will you assure your policyholders you are their best choice?

The answer is easier said than done: You must strive to consistently exceed expectations. As many of the nation’s top carriers have discovered, providing policyholders with a proven contractor managed repair network is key to increased customer satisfaction and policyholder retention.

The days of simply providing policyholders with a claims check for their damages are over. Policyholders today have expressed a need for help in identifying who will repair their property. Delivering access to a proven contractor-managed repair network helps them restore their lives and improves an already difficult experience.

Many property owners do not know where to turn for repairs, and leaving them to find a reputable, qualified contractor on their own can lead to a poor, incomplete customer experience. It can also increase the claims cost if the contractor they choose demands a higher cost than the claims settlement the carrier provides. Leveraging a well-administered contractor-managed repair program can ensure the repairs are completed for the claim amount and can relieve a lot of stress and worry for your valued policyholder in their time of need.

For more than 20 years, Contractor Connection has partnered with top insurance carriers that work diligently to provide an elevated customer experience through our program. We accept only the best contractors after a lengthy and stringent application and credentialing process. Our 6,000 contractors across the globe are performance-managed, must consistently meet strict requirements, and must provide a five-year workmanship warranty for any work done.

From our 24-hour call center to the customer service desk, all program assignments are promptly dispatched within minutes to the network, 24 hours a day, 365 days a year, for emergency and non-emergency assignments. Contractor Connection is also the leader in catastrophe response, using a streamlined resource management process to speed up the restoration process while reducing increased catastrophe workloads.

Contractor Connection provides a comprehensive Quality Assurance Program that validates adherence to industry best practices and client expectations for estimate accuracy. All estimates are always delivered to the client with all of the supporting documentation, which enhances adjuster efficiency in processing claims. Contractor Connection also uses proprietary technology integrated with industry-recognized third-party platforms to monitor key aspects of each contractor’s performance.

Contractor Connection is a proven solution that reduces cycle times, ensures fair and accurate estimates, increases customer satisfaction, and is easy to implement. We manage the entire repair process from start to finish. Each program is unique to the insurer based on its needs.

To learn more about how we can help you exceed your policyholders’ expectations, call 800-690-0174, visit Contractor Connection online or get a free consultation with one of our experts.