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January 2020 20201/5/2020 5:00:00 AMCover2020Volume 117, No. 1



The Roaring Twenties: How Agencies Are Boosting Sales in 2020 Roaring Twenties: How Agencies Are Boosting Sales in 2020As the 21st century enters a new decade, what tactics are independent insurance agents using to grow their business and increase sales?1/2/2020 11:17:26 PMSales & MarketingSales & MarketingJanuaryWill Jones
How to Choose Your Agency’s E&O Limit to Choose Your Agency’s E&O LimitWith a $5-million aggregate limit in place, most agencies believe they are unlikely to be overcome by a series of small, unrelated claims in a single policy period. There is some truth to that but some peril, as well.1/2/2020 11:05:21 PME&O Loss ControlE&O Loss ControlJanuaryMatthew R. Davis
5 Ways to Make Your Words Count in the Workplace Ways to Make Your Words Count in the WorkplaceWhether you say words out loud or they’re running through your head, you can make the choice to take a positive or negative path. The words we use always matter.1/2/2020 11:01:21 PMRecruiting, Hiring & TrainingRecruiting, Hiring & TrainingJanuaryJudy Hoberman
Why Agencies Need to Promote Opportunities for Young People Agencies Need to Promote Opportunities for Young PeopleThe opportunities for young employees to work toward earning a six-figure income are very limited, except in the insurance agency and brokerage space—and few people are aware of this.1/2/2020 10:56:59 PMRecruiting, Hiring & TrainingRecruiting, Hiring & TrainingJanuaryRobert Pettinicchi
Survey Assesses the State of the Nation’s Technology Adoption Assesses the State of the Nation’s Technology AdoptionThe 2019 Applied Digital Agency Annual Report evaluates the adoption of the five core capabilities of a digital agency, including management systems, mobility, insurer connectivity, cloud and data analytics, all of which work cohesively to drive digital transformation.1/2/2020 10:53:15 PMTechnologyTechnologyJanuaryMichael Howe
Agency Profile: Chalmers Insurance Group Profile: Chalmers Insurance GroupThese fourth-generation agency owners excel in the tutelage and protection of the next generation. The children whose lives they touch include fourth-grade Brady Chalmers, who asks when he can take over his dad’s office.1/2/2020 10:48:23 PMPerpetuation & ValuationPerpetuation & ValuationJanuaryRonimarie Acord
Declaration of Independents: Avery Moore of Independents: Avery MooreAt 30, with seven years of on-the-job experience, Avery Moore speaks with the perspective of a veteran. "We need more strong women to lean in and seize opportunities as producers. I grew up watching my mother, but when I tried to find my own community as a producer, there were few women," says Moore.1/2/2020 10:39:08 PMSales & MarketingSales & MarketingJanuaryRonimarie Acord