|Best of Both: What Young and Veteran Agents Can Learn from Each Other ||https://www.iamagazine.com/magazine/issues/2019/december/best-of-both||Best of Both: What Young and Veteran Agents Can Learn from Each Other ||How an intragenerational workforce is working together to help breathe energy into the industry.
||12/2/2019 10:49:37 PM||Agency Operations ＆ Best Practices||Agency Operations ＆ Best Practices||December||Will Jones|
|6 Signs You Might Be Ready for a Brand Refresh||https://www.iamagazine.com/magazine/issues/2019/december/6-signs-you-might-be-ready-for-a-brand-refresh||6 Signs You Might Be Ready for a Brand Refresh||Are you being reactive or proactive about your agency’s brand and culture strategy? ||12/2/2019 10:30:37 PM||Sales ＆ Marketing||Sales ＆ Marketing||December||Peter van Aartrijk|
|How to Reinvent the Referral||https://www.iamagazine.com/magazine/issues/2019/december/how-to-reinvent-the-referral_Galvin||How to Reinvent the Referral||Being a top-class independent insurance agent doesn’t necessarily make you and your business referral worthy—you need to work even harder than that.
||12/2/2019 10:26:00 PM||Sales ＆ Marketing||Sales ＆ Marketing||December||Patrick Galvin|
|The Text Trap: Why 160 Characters Is Not Enough||https://www.iamagazine.com/magazine/issues/2019/december/the-text-trap-why-160-characters-is-not-enough||The Text Trap: Why 160 Characters Is Not Enough||People are growing up in a world where their primary forms of communication include texting, Snapchat and Instagram. Unfortunately, with these forms of communication, agencies open themselves up to significant potential exposures.||12/2/2019 10:16:21 PM||E＆O Loss Control||E＆O Loss Control||December||Barbara Rocco|
|Statute Opens Up Institutions to Historic Abuse Liability||https://www.iamagazine.com/magazine/issues/2019/december/statute-opens-up-institutions-to-historic-abuse-liability||Statute Opens Up Institutions to Historic Abuse Liability||The changes to state statutes represent a significant increase in exposures. The most affected will be schools, churches, foster care facilities, nonprofit organizations and children’s organizations.||12/2/2019 10:08:00 PM||Public Entities||Public Entities||December||Will Jones|
|Last Chance: What to Do When Your Client Is Leaving||https://www.iamagazine.com/magazine/issues/2019/december/last-chance-what-to-do-when-your-client-is-leaving||Last Chance: What to Do When Your Client Is Leaving||You need to have an early warning system to correctly examine customer behavior and identify potential trouble. Measure these five telltale signs on a regular basis.||12/2/2019 10:04:49 PM||Sales ＆ Marketing||Sales ＆ Marketing||December||Colleen Francis|
|What’s Making Your Insurance Advertising Ineffective?||https://www.iamagazine.com/magazine/issues/2019/december/what-s-making-your-insurance-advertising-ineffective||What’s Making Your Insurance Advertising Ineffective?||If you’re like most insurance agency owners, you have an ideal client you’re trying to reach with your marketing. But how do you reach more of them, consistently and cost-effectively?||12/2/2019 9:39:41 PM||Sales ＆ Marketing||Sales ＆ Marketing||December||Cam Bob III|
|Agency Profile: Reynolds & Reynolds Inc.||https://www.iamagazine.com/magazine/issues/2019/december/agency-profile-reynolds-reynolds-inc||Agency Profile: Reynolds & Reynolds Inc.||An unlikely trio of specialties is an unbeatable combo for this agency: for-hire trucking, movie theaters and residential construction. At 98%, commercial lines are the firm’s focus, half of which is property-casualty; the other half, employee benefits.||12/2/2019 9:29:51 PM||Agency Operations ＆ Best Practices||Agency Operations ＆ Best Practices||December||Ronimarie Acord|
|Declaration of Independents: Taylor Schoen||https://www.iamagazine.com/magazine/issues/2019/december/declaration-of-independents-taylor-schoen||Declaration of Independents: Taylor Schoen||When Taylor Schoen meets with a client to talk coverage, he doesn’t stay behind his desk. “I sit down with someone side by side—not across from them, because I’m not superior,” Schoen explains. “We go through everything, with all their current coverage on one side of the page and then our proposal on the other side.”||12/2/2019 9:19:56 PM||Sales ＆ Marketing||Sales ＆ Marketing||December||Jacquelyn Connelly|