Skip Ribbon Commands
Skip to main content

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

December 2019https://www.iamagazine.com/magazine/issues/2019/December-2019December 201912/5/2019 5:00:00 AMCover2019Volume 116, No. 12

 

 

Best of Both: What Young and Veteran Agents Can Learn from Each Other https://www.iamagazine.com/magazine/issues/2019/december/best-of-bothBest of Both: What Young and Veteran Agents Can Learn from Each Other How an intragenerational workforce is working together to help breathe energy into the industry. 12/2/2019 10:49:37 PMAgency Operations & Best PracticesAgency Operations & Best PracticesDecemberWill Jones
6 Signs You Might Be Ready for a Brand Refreshhttps://www.iamagazine.com/magazine/issues/2019/december/6-signs-you-might-be-ready-for-a-brand-refresh6 Signs You Might Be Ready for a Brand RefreshAre you being reactive or proactive about your agency’s brand and culture strategy? 12/2/2019 10:30:37 PMSales & MarketingSales & MarketingDecemberPeter van Aartrijk
How to Reinvent the Referralhttps://www.iamagazine.com/magazine/issues/2019/december/how-to-reinvent-the-referral_GalvinHow to Reinvent the ReferralBeing a top-class independent insurance agent doesn’t necessarily make you and your business referral worthy—you need to work even harder than that. 12/2/2019 10:26:00 PMSales & MarketingSales & MarketingDecemberPatrick Galvin
The Text Trap: Why 160 Characters Is Not Enoughhttps://www.iamagazine.com/magazine/issues/2019/december/the-text-trap-why-160-characters-is-not-enoughThe Text Trap: Why 160 Characters Is Not EnoughPeople are growing up in a world where their primary forms of communication include texting, Snapchat and Instagram. Unfortunately, with these forms of communication, agencies open themselves up to significant potential exposures.12/2/2019 10:16:21 PME&O Loss ControlE&O Loss ControlDecemberBarbara Rocco
Statute Opens Up Institutions to Historic Abuse Liabilityhttps://www.iamagazine.com/magazine/issues/2019/december/statute-opens-up-institutions-to-historic-abuse-liabilityStatute Opens Up Institutions to Historic Abuse LiabilityThe changes to state statutes represent a significant increase in exposures. The most affected will be schools, churches, foster care facilities, nonprofit organizations and children’s organizations.12/2/2019 10:08:00 PMPublic EntitiesPublic EntitiesDecemberWill Jones
Last Chance: What to Do When Your Client Is Leavinghttps://www.iamagazine.com/magazine/issues/2019/december/last-chance-what-to-do-when-your-client-is-leavingLast Chance: What to Do When Your Client Is LeavingYou need to have an early warning system to correctly examine customer behavior and identify potential trouble. Measure these five telltale signs on a regular basis.12/2/2019 10:04:49 PMSales & MarketingSales & MarketingDecemberColleen Francis
What’s Making Your Insurance Advertising Ineffective?https://www.iamagazine.com/magazine/issues/2019/december/what-s-making-your-insurance-advertising-ineffectiveWhat’s Making Your Insurance Advertising Ineffective?If you’re like most insurance agency owners, you have an ideal client you’re trying to reach with your marketing. But how do you reach more of them, consistently and cost-effectively?12/2/2019 9:39:41 PMSales & MarketingSales & MarketingDecemberCam Bob III
Agency Profile: Reynolds & Reynolds Inc.https://www.iamagazine.com/magazine/issues/2019/december/agency-profile-reynolds-reynolds-incAgency Profile: Reynolds & Reynolds Inc.An unlikely trio of specialties is an unbeatable combo for this agency: for-hire trucking, movie theaters and residential construction. At 98%, commercial lines are the firm’s focus, half of which is property-casualty; the other half, employee benefits.12/2/2019 9:29:51 PMAgency Operations & Best PracticesAgency Operations & Best PracticesDecemberRonimarie Acord
Declaration of Independents: Taylor Schoenhttps://www.iamagazine.com/magazine/issues/2019/december/declaration-of-independents-taylor-schoenDeclaration of Independents: Taylor SchoenWhen Taylor Schoen meets with a client to talk coverage, he doesn’t stay behind his desk. “I sit down with someone side by side—not across from them, because I’m not superior,” Schoen explains. “We go through everything, with all their current coverage on one side of the page and then our proposal on the other side.”12/2/2019 9:19:56 PMSales & MarketingSales & MarketingDecemberJacquelyn Connelly