Cover Page
March 2013 - Volume 110, No. 3
| Cover Story |  | | Agents weigh what changing customer communication means for physical locations and agency structure. | | Face-to-face—or Facetime? While customers are demanding both, independent agents are struggling to determine what that means for their physical location and agency model. Agents are trying to strike a delicate balance between personal interactions with current and prospective customers on the one hand, and the use of technology to create easier ways of conducting and transacting business on the other. | |  |
| Chairman's Voice | | Ramp Up Digital Marketing | | | After detailing the awesome new matching grant opportunities with Trusted Choice® in my column last month, I thought bringing you as up-to-date as possible on CAP (the consumer agent portal) would be appropriate in this issue. | | Author: Bobby Bramlett | | |
| Forms & Substance | | Loss Assessment, Hurricanes and Townhomes | | | HO Loss Assessment Coverage; Hurricanes and Homeowners Loss Assessments; Townhomes…HO or Master Policies? | | Author: Bill Wilson | | |
| On the Hill | | Terrorism Insurance Top of Mind in 2013 | | | In response to the Sept. 11, 2001, attacks and the ensuing inability of the commercial property-casualty insurance markets to underwrite the risk associated with such massive and unpredictable acts of violence, in 2002 a bipartisan Congress passed the Terrorism Risk Insurance Act (TRIA) and President George W. Bush swiftly signed it into law. | | Author: Margarita Tapia | | |
| Ace Insura | | The Case of the Domestic Duo | | | While on a Caribbean cruise, Ace meets an unmarried couple who share a home together. He breaks the news that the boyfriend's HO-3 policy doesn't fully cover his girlfriend's personal belongings—including the Rolex watch that she's wearing. | | Author: Jonathan Hermann | | |
| Insurance Views | | Educate Clients About the Risk of Disability | | | For most of your clients, nothing is more foundational to their financial security than the ability to earn an income. It is their income that funds every other aspect of their financial plans. And one of the biggest threats to that income is the likelihood that an illness or injury will leave them unable to work for an extended period of time. | | Author: Barry Lundquist | | |
| Online Extras | | Insolvency, Condo Risk and Basic Sales Strategies | | | What You Can Do About Insurer Insolvency; Back-to-Basics Selling; How to Improve Customer Service; Managing the Condo Unit Owner Risk | | Author: Bill Wilson | | |
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