| Cover Story |  | | Get your new employees on board and adding value in 90 days or less. | | New hires at Bigham Kliewer Chapman Watts (BKCW) do many things, but wondering what they’ll do next isn’t one of them. That’s because the on-boarding process at this Killeen, Texas, agency is smooth and specific. | |  |
| Chairman's Voice | | Using Trusted Choice® and CAP to Get Ahead | | | As I write my fourth Chairman’s Voice column, it is turning much cooler in Oklahoma and the leaves are really falling. Nanette and I recently made visits to the Kentucky and Indiana conventions; both were very well attended with lots of activities, continuing education and, of course, great people. I also saw more and more excitement about CAP and its upcoming roll-out of the portal, as well as renewed excitement about Trusted Choice®—especially as it ties in with Project CAP. | | Author: Bobby Bramlett | | |
| Forms & Substance | | Builders Risk, Intrafamily Lawsuits, 'Save 15%' Myths | | | Build It and They Will Sue; Save 15%, Lose $20,000; Intra-Family Lawsuits | | Author: Bill Wilson | | |
| On the Hill | | Big 'I' Capitol Hill Team Starts 2013 with a Full Plate | | | The Big “I” celebrated several victories and made progress on many important issues during the 112th Congress, and 2013 also promises to be a busy year for the association. Among the many accomplishments of 2012 were a five-year extension of the National Flood Insurance Program, Senate introduction and NAIC endorsement of the National Association of Registered Agents and Brokers Reform Act and impressive participation in InsurPac, the Big “I” political action committee. | | Author: Margarita Tapia | | |
| Ace Insura | | The Case of the Befuddled BYOB | | | Ace brings his own bottle of wine to an Irish restaurant that's BYOB. When he learns the restaurant keeps his alcohol behind the counter and serves it to him--without a liquor license--he warns the waitress that it may have some liability risks at hand. | | Author: Jonathan Hermann | | |
| Online Extras | | Time Management, Hard Market and Golden Rules of Service | | | 7 Maxims of Time Management; Hard Market Shenanigans; The Golden Rules of Customer Service; When ‘Deluxe’ Really Isn’t | | Author: Bill Wilson | | |
| Insurance Views | | Avoid Buying a Lemon | | | Most fans of the 1960’s top-rated television series “The Andy Griffith Show” recall the episode when Barney Fife purchased his first car. Against the advice of the discerning Sheriff Taylor, the deputy is duped into buying what is presented as a perfect, well-maintained car by a sweet, elderly woman who turns out to be a shyster. The car, Barney painfully discovered, was an embarrassing lemon worth far less than the price he paid for it. | | Author: Rick Dennen | | |
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