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      <title>Cover-Story</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Cover-Story.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass328A11901B4741BB9875E2335BB0C079"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:66.6%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><span id="ms-rterangecursor-end"><p><span style="font-family:arial, sans-serif;font-size:11pt">In recent health insurance renewal cycles, agents have had a full plate of challenges.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Independent insurance agents may have felt like they are battling Goliath during the past two renewals, between reduced commissions and lower revenues. These issues have been due in part to the Patient Protection and Affordable Care Act minimum loss ratio thresholds, which require carriers to keep the total administrative costs at 15% for group health insurance (20% for individual health plans).</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">As a result, agency principals have looked to other sources of revenue for life and health producers to replace the lost commission revenue. One opportunity that leverages the agency’s commercial client base is focusing on the life insurance needs of commercial customers. While virtually every independent agency has someone on the staff with a life insurance license (or should), not many agencies have determined a focus and strategy to generate meaningful revenues on a systematic basis. So what is holding you back? </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">First, many p-c oriented agents may not feel comfortable dealing with issues associated in the life market, such as tax and accounting considerations, buy-sell concepts, estate planning and advanced underwriting. But don’t be deterred. Many insurance companies and MGAs have dedicated resources to assist agents in dealing with the myriad of related items, from proposals to binding policies. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“Our business model is built on assisting the independent agent from start to finish,” says Rich Shaeffer, CLU, ChFC, sales vice president for Crump National Accounts. “We understand the value that the agent brings to the equation because of the credibility that they have built in serving their clients’ needs.”</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">Talking it Over<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">So how should you start the conversation with clients? In the second quarter of 2012, there are a number of open income and estate rules that are up in the air. Unless Congress further extends the Bush-era tax cuts, people will see a reduction in their estate tax exemption from the current $5.12 million (e.g. the amount of assets that are excluded from estate taxes) and an increase in the current estate tax rate of 35%. If Congress fails to take any action by the end of 2012, these exemption levels will revert to $1 million in 2013, and the maximum income tax rate will be 55%. Portability will no longer apply; one possible scenario is that the exemption will extend to $3.5 million, with an estate tax rate of 35% to 40%. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">It’s also important to remember that depending on the state in which the client resides, there can be significant state estate taxes, with lower exemption levels. Agents should be aware that the use of an irrevocable life insurance trust is a very effective way to eliminate the life insurance proceeds from the taxable estate. One hurdle, however, is that three years must pass before the transfer is deemed to be completed.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Even if a client believes that estate taxes will not be a problem, there is still the considerable issue of how to transfer the business—either at retirement, disability or in the event of a premature death. Using permanent life insurance as a secure, tax-advantaged vehicle is the prevalent way to accomplish these objectives (as well as using disability insurance for a disability buy-out). There are two primary methods that are used: cross-purchase, stock redemption or a combination of both.</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">Conquering Cross-Purchase <br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">In a cross-purchase arrangement, insurance will be purchased on each business owner; the other owner(s) will pay the premium and become the beneficiary, the proceeds being used by the surviving owner to purchase the ownership of the deceased business owner. This approach works best with a few owners; otherwise, multiple policies will have to purchased, which can be cumbersome. The cross-purchase agreement will stipulate that a stockholder who wants to sell his shares during his lifetime must first offer to sell his shares to the other stockholders. If they decline, then the stockholder is free to sell his interest to other parties. If a stockholder dies, or upon the occurrence of other specified events, usually the agreement requires the shareholder or his estate to sell his shares (and the surviving stockholders to buy). </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The family of the deceased owner will have a tax basis equal to the fair market value of the decedent’s stock at the date of death, avoiding any income tax consequences as a result of the sale. The fair market value of the shares should be defined by the buy-sell agreement. Also, the life insurance proceeds received by the surviving owners are not subject to income taxation. For newly-purchased shares, the corporate shareholders will be entitled to a tax basis equal to the purchase price. The stepped-up basis should reduce future income taxes if the surviving shareholders later sell their interests. The insurance proceeds are not subject to the corporate alternative minimum tax (AMT) and are also not subject to the claims of corporate creditors. The AMT avoidance and creditor protection exist because the proceeds are paid directly to the individual shareholders.</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">Stock Redemption Step-by-Step<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">A typical corporate stock redemption arrangement has the company purchase the policies on the lives of the business owners with the proceeds going to the business to redeem the deceased owner’s shares. The stock redemption agreement obligates the corporation to buy, and the shareholder to sell, his shares at the price or according to the formula specified in the agreement upon the occurrence of events that are set forth. Alternatively, the agreement may include a right of first refusal provision that requires a stockholder who wants to sell their share during his lifetime to first offer to sell his shares to the corporation at a predetermined price or formula specified in the agreement. Only if the corporation turns down the offer can the stockholder then sell to other potential buyers. When using a stock redemption agreement, it must also conform to any local law governing redemption of stock. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">A significant disadvantage of the stock redemption form of the buy-sell agreement is that the remaining shareholders do not get the benefit of a step-up in basis when the corporation purchases the deceased shareholder’s interest. The continuing shareholders retain their original bases in the company. Compared to the cross-purchase agreement, the stock redemption structuring will create greater capital gains upon the ultimate disposition of shares if made before death. A shareholder who owns more than a 50% interest either directly or indirectly is deemed to control a corporation, under Internal Revenue Code section 267. In this situation, the shareholder is deemed to have an ownership interest in the life insurance policy due to the shareholder’s ability to designate a beneficiary, as well as other ownership interests. The fact that control exists over the policy in majority ownership instances would result in the proceeds being includable in the deceased’s estate. A C corporation may be subject to the AMT when it receives proceeds from a life insurance policy.</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">Assessing the Need<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">A need that many businesses haven’t considered is the impact of the death of a key employee on the businesses operations. This will be particularly true for smaller businesses where the key employee may have formed important relationships with clients, suppliers or other distribution partners. Agents should ask their business owner clients about the potential impact on their business should a key employee die. Also, many times business owners have made promises to particular employees but have not set aside the funds to provide the value of the stock of their closely-held business, which could be due upon the death of the employee. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">In these challenging economic times, independent agents should be sure to focus on the basics of solving their commercial clients’ needs. Take the time to have a conversation with your clients, before someone else does.</span></p>
<i><span style="font-family:arial, sans-serif;font-size:11pt">Evans </span></i><span style="font-family:arial, sans-serif;font-size:11pt">(<a href="mailto:dave.evans@iiaba.net">dave.evans@iiaba.net</a>) <i>is a certified financial planner and an IA contributing editor.</i></span></span></div></div></td>
<td style="width:33.3%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><b><span style="font-family:verdana, sans-serif;font-size:10pt"><img alt="cover_icon.jpg" src="/Media/Magazine/2012/May/Cover-Story/cover.jpg" style="margin:5px;width:200px;height:264px" /><br /><br /></span></b><b><span style="font-family:verdana, sans-serif;font-size:10pt">Keep it Liquid</span></b></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">Even if the client does not need funds to pay estate taxes or to buy out a partner, if he or she plans to pass the business to another family member at death, there is still a significant benefit of having life insurance for the business owner: liquidity. For a family business, the death of an active owner can create significant liquidity issues. Aside from burial and any remaining medical costs, the death of the owner can create anxiety for current customers, create an understandable distraction for the employees and also result in significant legal expenses if there are loan covenants or other business commitments that need to be satisfied on the death of the owner. </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">—D.E.</span></p></div></div></td></tr></tbody></table>
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<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Cover Story</div>
<div><b>IAPageName:</b> A Full Plate</div>
<div><b>IASubTitle:</b> While other revenue opportunities might be rife with challenges, life insurance offers a viable alternative.</div>
<div><b>IAAbstract:</b> In recent health insurance renewal cycles, agents have had a full plate of challenges. Independent insurance agents may have felt like they are battling Goliath during the past two renewals, between reduced commissions and lower revenues. </div>
<div><b>IAAuthor:</b> Dave Evans</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 1.00</div>
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]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 15:52:33 GMT</pubDate>
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    </item>
    <item>
      <title>Chairmans-Voice</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Chairmans-Voice.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClassDDC52614F64B4DC3B2F1C7FB802963A2"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><span style="font-family:arial, sans-serif;font-size:11pt">Spring is a perfect time to reflect. Cleaning out your house helps to get rid of the old while also looking to the future. We do the same thing in our professional lives. As independent insurance agents, we wonder what our Big “I” membership will look like and what we will need from the association in order to be successful going forward. <img class="ms-rtePosition-2" alt="Donohoe_CV.jpg" src="/Media/Magazine/2012/May/Chairmans-Voice/Donohoe_CV.jpg" style="margin:5px;width:300px;height:408px" /></span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt"></span><span style="font-family:arial, sans-serif;font-size:11pt">Recently, a group of agents and state execs from around the country sat down to start the process. We talked about innovative products and services, and how delivering them will be critical in the future. We talked about big members and small members: members who use all of our services and members who don’t participate in anything or take advantage of Big “I” products and services—but still pay their dues! The first group of agent concerns are easy to deal with. The latter group provides a bit more of a challenge.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Why do people belong? Mostly, I think it’s because groups help define who we are. A sense of belonging aids in identity. We belong for the knowledge that we are not out there by ourselves—that there are more people who think and act just like us. Groups help by providing support, safety, comfort and trust. As humans, we crave that comfort and feeling of companionship, and the knowledge that someone is looking out for us. That is really what our association provides. The uncertainty of being out there on our own as independent agents is scary, but knowing that others are there, looking for ways to protect us on a daily basis from bad things coming our way is something we may take for granted.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Last week I bought the new iPad, and because I was hurrying to head out of town, tried to configure it myself. I’m still not sure what button I hit or didn’t hit, but my firewall became compromised and started sending a great deal of spam to my inbox. Suffice it to say, after receiving more than 600 messages in a 48-hour period, </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">I could be an expert on any kind of enlargement! Try to explain that one to your wife!</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">This experience got me thinking about the importance of information filters and what an important function filters play in our lives.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Over the past 100 years, IIABA has acted as our filter. Our association has protected us against all kinds of threats and helped maintain what we know is important. This includes things we may take for granted in our day-to-day lives, like: </span></p>
<ul><li>Our fight over the ownership of our expirations—the cornerstone of why we exist;</li>
<li>The passage of the McCarran-Ferguson Act, which ensures we are regulated at a level closest to us and includes a limited anti-trust exemption that allows us to standardized policy forms;</li>
<li>Our fight with the banks concerning the use of credit tie-ins and comingling of banking and insurance </li>
<li>services;</li>
<li>Our work with crop and flood insurance to help protect our customers;</li>
<li>The work that helped enact reform of our agent licensing by streamlining nonresident licensing;</li>
<li>The review of just about every agent and company contract, protecting us from making costly bad decisions;</li>
<li>Help with perpetuation issues in our agencies;</li>
<li>Cobranding our agencies and advertising;</li>
<li>Help increasing production efficiency through standardizing forms;</li>
<li>Help with ever-changing agency operation procedures; and</li>
<li>Education including the Virtual University, Ask an Expert and Best Practices services. </li></ul>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Over the past 100 years, our association has been there for us, looking over our shoulder, quietly and gently providing the informational filter that keeps us safe and secure by only letting through the things that are good for us as members. That is the association’s value. That is why we belong.</span></p>
<p><i><span style="font-family:arial, sans-serif;font-size:11pt">—Michael Donohoe, Big “I” Chairman</span></i></p></div></div></td></tr></tbody></table>
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<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Chairman&#39;s Voice</div>
<div><b>IAPageName:</b> Filtering the Truth</div>
<div><b>IAAbstract:</b> Spring is a perfect time to reflect. Cleaning out your house helps to get rid of the old while also looking to the future. We do the same thing in our professional lives. As independent insurance agents, we wonder what our Big “I” membership will look like and what we will need from the association in order to be successful going forward. </div>
<div><b>IAAuthor:</b> Michael Donohoe</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 2.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
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]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 20:12:48 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/Chairmans-Voice.aspx</guid>
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    <item>
      <title>Ace-Insura</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Ace-Insura.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass5F928B9767E240999F3BC111C9A2CD7B"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><span style="font-family:arial, sans-serif;font-size:11pt">I’m a trusting soul. When a woman tells me she had a lovely time at dinner, I’m shocked when she changes her phone number the very next day just to elude my 20 or 30 calls. When a neighbor says he’ll feed my fish while I’m on vacation, I’m honestly surprised to find Captain Flippers belly-up on my return.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">So to become more cynical, I joined a support group for Trusters, people who are simply too trusting. We met one Friday night in a church basement, where 10 folding chairs—those classic metal ones that can numb your backside in five minutes flat—were arranged in a circle, weighed down by eight people trying to relieve said numbness.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">After introductions, we went around the circle, talking about the things we believed in even though we should have known better. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I believe every commercial politicians air during election years,” said an older gent leaning on a hickory cane. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I believed that the ‘Guchie’ bag I bought from a street vendor for $20 was the real deal,” shared a tearful woman clutching her knock-off tightly. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I believe the emails I receive from Nigerian bankers—they need our help, you know!” said a willowy woman in a striped sundress. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I believe that reality TV is real,” admitted a burly man, his hands covering his face in shame.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">I was about to take my turn and admit my awful truth—that I believe Santa Claus is real, but he refuses to visit my home because I once set out healthy oatmeal cookies and soy milk for his treat—when a stick of a man in a grey suit jumped ahead and said, “Obviously I don’t belong here. I only trust people who should be trusted, like college kids who like to ride motorcycles. I’d even stake my insurance business on it.”</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I believe this man needs to tell us more,” I said quickly, happy to keep my Santa secret a few minutes longer.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“I insure a community college that offers motorcycle courses,” he began. “They provide motorcycles for the classes, which do not leave the college’s premises. Because I trust that the kids will never leave the college grounds on these motorcycles, I insure the bikes as mobile equipment and not as autos subject to general liability.”</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The others in the circle nodded trustingly. But not me. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">“You might get stuck with something much worse than a Guchie bag,” I said, “if you keep trusting those kids.”</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Why was Ace so doubtful? Find out <a href="/Media/Magazine/2012/May/Ace-Insura/AceAnswer.pdf" target="_blank">here</a>.</span></p></div></div></td></tr></tbody></table>
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<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Ace Insura</div>
<div><b>IAPageName:</b> The Case of the Motorcycle Madness</div>
<div><b>IAAbstract:</b> Ace meets an insurance agent at a help group for people with trust issues. Ace is there to cope with his own matter (he still believes in a certain holiday gift-giver), but he helps the agent come to terms with a bad assumption that led him to insure a motorcycle school with mobile equipment coverage. </div>
<div><b>IAAuthor:</b> Jonathan Hermann</div>
<div><b>IAPublished:</b> 5/1/2012</div>
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]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 20:38:00 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/Ace-Insura.aspx</guid>
    </item>
    <item>
      <title>Forms-Substance</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Forms-Substance.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass382D5ECE6530406381B55FDD4A8EA38D"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><b><span style="font-family:arial, sans-serif;font-size:11pt">Swimming Pools and the Homeowners Policy<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">Since Memorial Day is when many people across the country open their pools for swimming season, it’s a good time to raise an issue regarding above-ground pools, an issue that often comes up. Does such a pool fall under Coverage B—Other Structures or Coverage C—Personal Property under an HO-3 form?</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">This is an important question from a valuation, limits and perils basis. The fact of the matter is that the HO policy does not define “structure” or “personal property.” As such, situational information that may vary from one insured to another must be used, particularly regarding how they view the permanence of the property and what their reasonable expectations for coverage are.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">For that matter, there is nothing in the policy that says there has to be an “either/or” categorization. An above-ground pool can be both personal property and an “other structure,” though you might have to choose between the two relative to coverage (perils) and valuation.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">For a complete discussion of this issue by the Virtual University faculty, including a link to a special episode of ACE Insura, Claims Detective, read the <a href="http://www.iiaba.net/VU/Lib/Ins/PL/Homeowners/FacultyPoolsBC.htm" target="_blank">full article</a>.</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">Swimming Pools and the CGL Policy<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">For agencies that insure any pool contractors, now is the time of year when pools are being built or prepped for the summer season. Spring is also a rainy time of year in many areas and excessive rainfall can lead to a condition that affects in-ground pools that have been at least partially drained for the winter.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Assume your insured is a pool contractor. If he damages the pool’s liner, causing a leak, does his CGL cover him? What if he needs to drain the pool for maintenance and it pops out of the ground overnight following a heavy rain—does his CGL cover him? The exclusion most often cited is the one for PD to “that particular part.”</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">According to several court cases, the purpose of this and other “workmanship” exclusions is to negate coverage for work performed in a negligent, incorrect or incompetent manner. Can a case be made that for the “pop-up” claim, the work was not performed in a shoddy way and that the damage was the result of the heavy rains?</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">In the case of Bulen v. West Bend Mut. Ins. Co., 125 Wis. 2d 259, 265, 371 N.W.2d 392, 395 (Wis. Ct. App. 1985), the court said, “The policy in question...does not cover an accident of faulty workmanship but rather faulty workmanship which causes an accident.”</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">So, it could be said that, even if the contractor was negligent in draining the pool before heavy rain storms (though it’s questionable how that’s necessarily and irrefutably foreseeable), the loss arose out of the heavy rains, not the operations of the contractor.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">For a more complete analysis, including contradictory court cases and VU faculty opinion, go to the <a href="http://www.iiaba.net/VU/Lib/Ins/CL/CGL/FacultyPools.htm" target="_blank">VU website</a>.</span></p>
<p><b><span style="font-family:arial, sans-serif;font-size:11pt">When Residents Have No Contents Coverage (and Worse)<br /></span></b><span style="font-family:arial, sans-serif;font-size:11pt">The named insureds have separate HO-3 policies on two homes. One is occupied by their daughter as her primary residence, but she is not a named insured. The daughter’s residence was burglarized and the daughter made a claim for loss of her personal property. The company denied the claim under her parents’ HO-3 because she is not a resident of their household, even though she is a relative. Is this correct?</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Unfortunately, the answer is probably yes. This situation is exceedingly common. Often the agency does not know about these revised living arrangements. Most likely, there is no real increase in risk, yet the circumstances may result in a coverage gap. In this case, the VU faculty finds one for the tenant.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">However, it is quite possible that the homeowners themselves have no coverage on the dwelling. As this was a Maryland risk, in Shepard v. Keystone Ins. Co. 743 F.Supp. 429, 432-33 (D. Md. 1990), the court held that there was no coverage on the dwelling because the named insured(s) didn’t reside there anymore.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">To learn more about this potentially catastrophic exposure, including links to several related articles, <a href="http://www.iiaba.net/VU/Lib/Ins/PL/Homeowners/FacultyResident.htm" target="_blank">visit the VU</a>.</span></p>
<p><i><span style="font-family:arial, sans-serif;font-size:11pt">Bill Wilson</span></i><span style="font-family:arial, sans-serif;font-size:11pt"> (<a href="mailto:bill.wilson@iiaba.net" target="_blank">bill.wilson@iiaba.net</a>) <i>is director of the Big “I” Virtual University, an online learning center for agents and brokers. Follow the Virtual University on Twitter at </i></span><i><span style="font-family:arial, sans-serif;font-size:11pt"><a href="http://www.twitter.com/BigIVU" target="_blank">Twitter.com/BigIVU</a>.</span></i> </p></div></div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Forms &amp; Substance</div>
<div><b>IAPageName:</b> Pools and Contents Coverage</div>
<div><b>IAAbstract:</b> Swimming Pools and the Homeowners Policy; Swimming Pools and the CGL Policy; When Residents Have No Contents Coverage (and Worse)</div>
<div><b>IAAuthor:</b> Bill Wilson</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 3.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.3.00</div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 20:17:38 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/Forms-Substance.aspx</guid>
    </item>
    <item>
      <title>Online-Extras</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Online-Extras.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClassF9288C7F7BDB4AC4A60FDB5D39892C16"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Online Extras</div>
<div><b>IAPageName:</b> Divorce, Sales Pitches and Electronic Policies</div>
<div><b>IAAbstract:</b> Agency Valuation and Divorce; Pitch Properly; Judy and the Jerk; Electronic Delivery of Policies; Purely Accidental?</div>
<div><b>IAAuthor:</b> Bill Wilson</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 8.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_OnlineEx</div>
<div><b>IASortOrder:</b> 41030.8.00</div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:32:55 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/Online-Extras.aspx</guid>
    </item>
    <item>
      <title>COVERAGES-OLE</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/COVERAGES-OLE.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass037BE6D92F4F43CAB89EF4003B1F2DB4"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> COVERAGES</div>
<div><b>IAPageName:</b> Purely Accidental?</div>
<div><b>IAAbstract:</b> An insured was injured in a collision between her vehicle and one driven by another party who intentionally collided with her vehicle. The other party’s insurer denied the claim because it was not accidental. When the insured turned to her carrier for payment for her injuries under UM coverage, the insurer denied the claim on the same basis. </div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
<div><b>URL:</b> <a href="http://www.iiaba.net/VU/Lib/Ins/PL/Auto/FacultyUMIntentional.htm">http://www.iiaba.net/VU/Lib/Ins/PL/Auto/FacultyUMIntentional.htm</a></div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:37:43 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/COVERAGES-OLE.aspx</guid>
    </item>
    <item>
      <title>TECHNOLOGY-OLE</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/TECHNOLOGY-OLE.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClassD298B5F76B3948D3B4310A57958E0076"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> TECHNOLOGY</div>
<div><b>IAPageName:</b> Electronic Delivery of Policies</div>
<div><b>IAAbstract:</b> It is inarguable that independent agencies own the customer account. But, do they own the declarations pages and other policy documents stored on the insurance company Web-based systems? What kind of access should agents have to account information (documents and data) on a carrier’s automation system? How about terminated agencies? </div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
<div><b>URL:</b> <a href="http://www.iiaba.net/VU/Lib/Tec/TI/Security/FacultyDelivery.htm">http://www.iiaba.net/VU/Lib/Tec/TI/Security/FacultyDelivery.htm</a></div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:37:03 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/TECHNOLOGY-OLE.aspx</guid>
    </item>
    <item>
      <title>CUSTOMER-SERVICE-OLE</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/CUSTOMER-SERVICE-OLE.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass8536BDD1EC3D498A85E0C6F049314A32"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> CUSTOMER SERVICE</div>
<div><b>IAPageName:</b> Judy and the Jerk</div>
<div><b>IAAbstract:</b> Judy has noticed that her mood is profoundly contagious. If she allows herself the luxury of slipping into the office in a bad mood, the day goes downhill from there. After years of running a successful firm, she’s learned a few things about making sure the office runs well so the clients have a smooth ride. Her attitude, she’s discovered, is pivotal. </div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
<div><b>URL:</b> <a href="http://www.iiaba.net/VU/Lib/Bus/BS/CustomerService/BrandiJerk.htm">http://www.iiaba.net/VU/Lib/Bus/BS/CustomerService/BrandiJerk.htm</a></div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:36:13 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/CUSTOMER-SERVICE-OLE.aspx</guid>
    </item>
    <item>
      <title>SALES-OLE</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/SALES-OLE.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass226B40D470E64FE5A0C319A97D58F454"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> SALES</div>
<div><b>IAPageName:</b> Pitch Properly</div>
<div><b>IAAbstract:</b> What salesperson has not been disappointed to hear he has lost a deal as the result of selling to the wrong person? Despite asking, many salespeople, without knowing it, find themselves pitching to someone other than the decision maker. </div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
<div><b>URL:</b> <a href="http://www.iiaba.net/VU/Lib/Bus/BS/Sales/RichardsonInfluencers.htm">http://www.iiaba.net/VU/Lib/Bus/BS/Sales/RichardsonInfluencers.htm</a></div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:35:19 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/SALES-OLE.aspx</guid>
    </item>
    <item>
      <title>AGENCY-MANAGEMENT-OLE</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/AGENCY-MANAGEMENT-OLE.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass5EC10C0622524506A69EF0257978F1D5"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> AGENCY MANAGEMENT</div>
<div><b>IAPageName:</b> Agency Valuation and Divorce</div>
<div><b>IAAbstract:</b> Insurance agencies sometimes become a part of marital assets considered within a divorce. The separation of “professional goodwill” from “enterprise goodwill” has significantly altered the permitted agency value in divorce situations in some areas. Agency valuation in divorce situations differs from those for estate planning, partner acquisition and loan substantiation. </div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
<div><b>URL:</b> <a href="http://www.iiaba.net/VU/Lib/Bus/AM/Valuation/DiamondDivorce.htm">http://www.iiaba.net/VU/Lib/Bus/AM/Valuation/DiamondDivorce.htm</a></div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 18:34:15 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/AGENCY-MANAGEMENT-OLE.aspx</guid>
    </item>
    <item>
      <title>ThisMonth</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/ThisMonth.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass91A7FE42989042ADB4006A10DD80D778"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"></div> </div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Cover Page</div>
<div><b>IAPageName:</b> May 2012 - Volume 109, No. 5</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 9.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Navigation - Welcome Page</div>
<div><b>IAWikiLayout:</b> IAM_Nav_Default</div>
<div><b>IASortOrder:</b> 41030.9.00</div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 17:59:08 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/ThisMonth.aspx</guid>
    </item>
    <item>
      <title>May</title>
      <description><![CDATA[<div><b>IASortOrder:</b> 0.0.00</div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 15:49:30 GMT</pubDate>
      <guid isPermaLink="true">http://defaulturi/</guid>
    </item>
    <item>
      <title>Insurance-Views</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/Insurance-Views.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClassDA55C3E88D1348B780912E6786A6DDF8"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:100%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><span style="font-family:arial, sans-serif;font-size:11pt">Why is it that in a lot of agencies across America, the younger generation of producers, brokers, and CSRs are frustrated? Nationwide, agencies do a good job of attracting talent. It’s the challenge of retaining that talent that keeps most principals scratching their heads.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">In the last few years, we have seen an increase in new agencies opening their doors. There are a whole range of factors creating this, but one that many principals overlook is the power to fail.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Think about it in another way. They say it took Thomas Edison hundreds or thousands of different types of filaments to finally find the right carbon combination for the first patented light bulb. If he was a young insurance professional in your agency, would you have let him try and fail that many times? He had the power to fail, and it allowed him to succeed. Young insurance professionals all across America are not allowed to have the power to fail so they flee the industry or the agencies they work at to begin their own. This is totally avoidable. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">For today’s young insurance professionals, it is not in our generational genes to want to flee and be independent. We are a generation built on teamwork, and we crave mentoring and guidance. We want to know where we are going before we get there. We don’t mind doing the work, but we want a say in how that work is done. We do not mind trial and error. We want the security of knowing that if we fail, that’s OK. This is where the communication breakdown between veteran insurance professionals and young insurance professionals occurs.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Veteran insurance professionals became successful by using their reputations in the community and providing great service over many years; they know very little outside of these ways. They have worked and should not go unnoticed or disrespected. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Are you giving your young insurance professionals the power to fail or the power to succeed? Trust in them, let them go and get out of their way; in doing so, you will let them help the organization. And if they fail, be understanding and mentor them with your wisdom. Giving your young employees the power to fail will show you to be supportive and reassuring. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Young people in the industry today are yearning to be included in managerial issues and agency marketing efforts. When principals and senior staff are setting retention and growth goals, young people want to be able to have input in the conversation. We are a generation of problem solvers and thrive on creating ideas in team environments.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">If an idea from a young person is acknowledged but not put into place, the veteran needs to communicate why the idea was not used. Communication on expectations and position within the agency is essential and should be very clear from the beginning. In a baseball game, all the rules are set before the game is played. The rules can’t just change in the middle of the game.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Make it known early to your younger employees what your expectations are and what their future in the agency looks like, so long as they do their part. They want to know what their future entails. Employer loyalty is just as uncommon as employee loyalty in the world we live in today. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Young insurance professionals like to have flexible hours. Traditional 9 a.m. to 5 p.m. hours can be inflexible and difficult for the schedules of today’s parents and families. One of my mentors once told me, “Blessed are the flexible for they don’t get bent out of shape.” This great saying means so much when applied to working hours. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Give your employees the power to fail. Trust in their ideas, and insert their voice into the agency direction. Let them help in the development of new and different procedures and workflows within the agency.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Just a few small things implemented in your agency will help you retain your young people and grow your business in ways you never imagined. Today’s successful agencies are doing just that and investing in the ideas of tomorrow.</span></p>
<p><i><span style="font-family:arial, sans-serif;font-size:11pt">Jason D. Cass</span></i><span style="font-family:arial, sans-serif;font-size:11pt"> (<a href="mailto:jason@jdcins.com">jason@jdcins.com</a>) <i>is group owner of JDC Insurance and chairman of the Big “I” national Young Agents.</i></span></p></div></div></td></tr></tbody></table>
<span id="layoutsData" style="display:none">false,false,1</span></div></div>
<div><b>IAEdition:</b> None</div>
<div><b>IADepartment:</b> Insurance Views</div>
<div><b>IAPageName:</b> The Power to Fail</div>
<div><b>IAAbstract:</b> Why is it that in a lot of agencies across America, the younger generation of producers, brokers, and CSRs are frustrated? Nationwide, agencies do a good job of attracting talent. It’s the challenge of retaining that talent that keeps most principals scratching their heads. </div>
<div><b>IAAuthor:</b> Jason Cass</div>
<div><b>IAPublished:</b> 5/1/2012</div>
<div><b>IAOrder:</b> 7.00</div>
<div><b>IAIconPick:</b> blank.jpg</div>
<div><b>IARating:</b> No</div>
<div><b>IAThumbnailImages:</b> No</div>
<div><b>IAPageType:</b> Content</div>
<div><b>IAWikiLayout:</b> IAM_Cnt_Default</div>
<div><b>IASortOrder:</b> 41030.7.00</div>
]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 17:03:28 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/Insurance-Views.aspx</guid>
    </item>
    <item>
      <title>On-the-Hill</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/On-the-Hill.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass25C97A4F447A43AC80CEA423FADECD8C"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:66.6%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><span style="font-family:arial, sans-serif;font-size:11pt">As early as next month, the U.S. Supreme Court may announce its decision regarding several challenges to the Patient Protection and Affordable Care Act (PPACA). Timed just as the presidential election campaign season heats up, it may cause a bigger splash than when President Barack Obama first signed the controversial reform package into law. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The Big “I” has been involved in the Congressional debate from the beginning and was pleased when the Supreme Court announced that it would hear arguments regarding several cases at the federal appellate level and lower courts. In a flurry of activity last year, numerous cases came to differing decisions, and both advocates and opponents of PPACA pushed for a quick and final resolution. Many experts were surprised by the number and breadth of legal questions the court was willing to take up. The court asked lawyers to present arguments on four different legal questions, signaling that they are prepared to rule on each; and in late March, the justices heard oral arguments. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The questions before the court are primarily on the constitutionality of the individual mandate, the “severability” of the law, the Medicaid expansion and the jurisdiction of the court.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The individual mandate provision of the law requires every U.S. citizen to purchase a minimum level of health insurance by 2014 or pay a penalty. The question of the constitutionality of this provision is central to most of the cases against PPACA. However, if declared unconstitutional, the rest of the law would not necessarily be affected.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The question of the severability of the law involves whether the law can stand in its entirety if the individual mandate is struck down. Only one judge has ruled that the law is not severable, after ruling the individual mandate unconstitutional, therefore ruling against the law in its entirety. However, this decision was later overturned at the appellate court level.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Another issue the Supreme Court will discuss is PPACA’s expansion of Medicaid eligibility for individuals with incomes of up to 133% of the federal poverty level. Opponents argue that this portion of the law is coercive as it relates to states, since if states do not comply with the expansion, Medicaid funds could be withheld by the federal government. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">The question of the jurisdiction of the court is also up for consideration. This issue involves whether or not a case may be brought against PPACA’s individual mandate before it (and the monetary penalty for noncompliance) goes into effect in 2014. Two appellate courts have thrown out cases against PPACA on these grounds, citing the Anti-Injunction Act which requires an individual to pay the tax in question and seek a refund before a suit may be brought. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Parties on both sides seem confident as to the outcome and have embraced the court’s willingness to take up the issue. In late March, the court listened to arguments and they’re expected to make an announcement sometime before the general election, likely in early summer. As campaign season heats up, the candidates are likely to find health care an unavoidable issue as concerns grow among agents and consumers about the future of health care in the United States.</span></p>
<p><i><span style="font-family:arial, sans-serif;font-size:11pt">Margarita Tapia</span></i><span style="font-family:arial, sans-serif;font-size:11pt"> (<a href="mailto:margarita.tapia@iiaba.net" target="_blank">margarita.tapia@iiaba.net</a>) <i>is Big “I” director of public affairs.</i></span></p></div></div></td>
<td style="width:33.3%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><b><span style="font-family:verdana, sans-serif;font-size:10pt">MLR Bills Continue to Gain Support</span></b></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">The Big “I” continues to strongly advocate in support of two bills that would exclude agent compensation from the medical loss ratio (MLR) calculation as implemented under the Patient Protection and Affordable Care Act. </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">In late April, Big “I” agents and brokers from across the country traveled to Washington, D.C., and met with hundreds of congressional offices to personally lobby on behalf of H.R. 1206, the Access to Professional Health Insurance Advisors Act of 2011, by Reps. Mike Rogers (R-Mich.) and John Barrow (D-Ga.); and S. 2068, the Access to Independent Health Insurance Advisors Act of 2012, by Sens. Mary Landrieu (D-La.) and Johnny Isakson (R-Ga.). </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">H.R. 1206 would exclude agent compensation from the MLR formula entirely, relieving the negative impacts on agents and the consumers they serve. S. 2068 would exclude agent compensation from the MLR formula in the individual and small group markets only, while keeping any “bonuses” in the administrative cost category.</span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">As of press time, H.R. 1206 had almost 200 co-sponsors, and S. 2068 continued to gain momentum in the Senate. </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">—M.T.</span></p></div></div></td></tr></tbody></table>
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<div><b>IAAbstract:</b> As early as next month, the U.S. Supreme Court may announce its decision regarding several challenges to the Patient Protection and Affordable Care Act (PPACA). Timed just as the presidential election campaign season heats up, it may cause a bigger splash than when President Barack Obama first signed the controversial reform package into law. </div>
<div><b>IAAuthor:</b> Margarita Tapia</div>
<div><b>IAPublished:</b> 5/1/2012</div>
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]]></description>
      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 17:00:54 GMT</pubDate>
      <guid isPermaLink="true">http://www.iamagazine.com/Magazine/2012/May/On-the-Hill.aspx</guid>
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      <title>On-Branding</title>
      <link>http://www.iamagazine.com/Magazine/2012/May/On-Branding.aspx</link>
      <description><![CDATA[<div><b>Wiki Content:</b> <div class="ExternalClass170757DE6CC8459ABFDBABBAB59D8B41"><table id="layoutsTable" style="width:100%"><tbody><tr style="vertical-align:top"><td style="width:66.6%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><span style="font-family:arial, sans-serif;font-size:11pt">Call it what you want, but few pop stars and fewer businesses have understood the intricacies of Madonna’s genius of reinvention and the inevitable end of the business cycle. Learn from the branding expert. While Madonna soars, everyone else seems to stumble, bumble and disappear down a deep, dark hole. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">So, what is it about Madonna Incorporated that has allowed it to consistently reap profits for more than 18 years on the trot? And is there something we in business can learn about branding from the chameleon of pop music? </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Gasp! That’s what the audience would do, every time Harry Houdini cheated apparent death. Except that death was a deliberate stroke of genius to keep the name of Houdini alive forever. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Madonna seems to have used the same bag of tricks. Reinventing herself in almost clockwork fashion, she has transmogrified herself successfully into material girl, boy toy, media maven and working mom. And she made big bucks all the way. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">With green-fingered precision and lots of tender loving care, she plays along with Mother Nature. In every phase, Madonna has realized that things change with the season and accordingly dug deep to replant new shoots. Summer plants die; it’s a fact of life. You can whine and whimper but if you understand the basis on which Mother Nature works, you can pretty much put it to work in your own business. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Most businesses experience growth both intellectually and physically, yet every business seems to run on summer growth. Never changing, never evolving, they hope Jack Frost will give them a wide berth when the cold days roll along. That doesn’t always happen and when the business peters down, it’s “let’s blame the economy” time, when all they’ve done is failed to plan for the end of a business cycle. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Take for instance a big law firm in Auckland, New Zealand. Lots had changed within the firm. It had grown considerably over the years and believed that its outdated logo was the hallmark of the firm. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Simple research showed otherwise. The clients hated it; Fuddy-duddy, they called it. Yet, it had nothing to do with the law firm. The partners and the lawyers were as competent as ever, if not more than before. A simple logo change, some internal and external fix-its and voila! They could do little wrong.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">It had nothing to do with the firm or the quality of its lawyers. They had simply failed to track public opinion that had gone against them. Once they realized it, they could mend it. Once they fixed the logo (among other things), they were reborn. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Madonna’s outward reinvention is her most dramatic feature, but at the same time. she’s plugging away at her new spiritualism and lifestyle and hopefully it reflects in the lyrics as well. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Take the cases of a few other artists. Billy Idol has wound his rock roots down dramatically and enriched his music to encompass several genres and languages. It’s a quiet, manicured reinvention that his fans lap up in eager anticipation. </span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">Sometimes the reinvention is loud and sometimes it’s soft, but it’s never non-existent. Pop stars are good examples because it can often take one album to make or break them. You can serve 20 shoddy meals at your restaurant and still get away with it, but they can’t. Even the stars who appeared to exude stillness like Frank Sinatra were actually living very close to their brand image.</span></p>
<p><span style="font-family:arial, sans-serif;font-size:11pt">At the end of the day, the calories are the proof of the pudding. If you don’t stand and deliver, you can reinvent to death without any change in your bottom line whatsoever.</span></p>
<p><i><span style="font-family:arial, sans-serif;font-size:11pt">Sean D’Souza is chief brain auditor at Psycho Tactics.</span></i></p></div></div></td>
<td style="width:33.3%"><div class="ms-rte-layoutszone-outer" style="width:100%"><div class="ms-rte-layoutszone-inner"><p><b><span style="font-family:verdana, sans-serif;font-size:10pt">How Does Your Garden Grow?</span></b></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">For your business, there are several avenues that you need to magnify and reinvent. The main areas that you need to look at are: </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">Communication: Logos, newsletters, emails and more. Do they really meet your clients’ needs? Have you become so busy doing things that you’ve forgotten to reflect your true worth to your clients? </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">Customer Loyalty: Are you stretching these parameters? Are your customers becoming more or less loyal? And either way, why? What do you need to reinvent and reanalyze? And do you have a customer loyalty program at all? </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">Failure Analysis: This is a biggie. If you’re not analyzing and welcoming failure, you’re going to be stuck on your island for so long that you’ll sink. If you want to double your success rate, you’ve got to double your failure. </span></p>
<p><span style="font-family:verdana, sans-serif;font-size:10pt">—S.D.</span></p></div></div></td></tr></tbody></table>
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<div><b>IAAbstract:</b> Call it what you want, but few pop stars and fewer businesses have understood the intricacies of Madonna’s genius of reinvention and the inevitable end of the business cycle. Learn from the branding expert. While Madonna soars, everyone else seems to stumble, bumble and disappear down a deep, dark hole. </div>
<div><b>IAAuthor:</b> Sean D’Souza</div>
<div><b>IAPublished:</b> 5/1/2012</div>
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      <author>Victoria.Goff</author>
      <pubDate>Thu, 03 May 2012 16:56:48 GMT</pubDate>
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