Online Extras
Producer Compensation, Fishing and Written Security Plans
| AGENCY MANAGEMENT | | | Misleading Producer Compensation Statistics | | | One of the most common questions asked by agency owners is, “What is the average producer compensation for new and renewal business?” You may be surprised to learn that such numbers actually exist. However, they are also almost completely useless. | |  |
| SALES | | | Winning and Losing Key Accounts | | | Key accounts can be significant for a variety of reasons: their premium volume, profitability, marquee status, relationship with producers or a combination of these factors. Losing them is never easy but there are lessons that can be learned. Similarly, by examining how you landed a new key account, you can maximize the experience and replicate the success. | | |
| CUSTOMER SERVICE | | | Seven Things Every CSR Needs to Know | | | Customer care should be part of everyone’s job description but all too often it’s not. Here are seven things that every customer-service-focused person needs to know. | | |
| TECHNOLOGY | | | The Importance of Written Security Plans | | | As laptops, PDAs and other portable devices proliferate rapidly within the agency force, special security risks must be addressed, many of them by law. Fortunately, there are specific steps agencies can take to manage these risks. | | |
| COVERAGES | | | Is Fishing a Sport or Athletic Contest? | | | A CGL endorsement excludes BI to anyone while involved in any sports or athletic contest sponsored by the insured. The insured sponsors a fishing tournament for kids. So the question is: Does a fishing tournament constitute a sporting or athletic contest? | | |
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