December Cover Story 
| Searching for Market Direction | Soft or hard market? The insurance industry takes stock of pricing in the post-bailout era. |
Which way is the insurance market headed? That will be the question on everyone’s mind as the 2009 renewal process begins. After several years of insurance customers enjoying a softer market, it now appears that insurers will increase prices and tighten up coverage terms and conditions in 2009. The culprit: the global economic crisis that is eating away at carriers’ investment income and whittling away the industry’s aggregate policyholder surplus.
Also in this issue:
Ace Insura
The Case of the Boomerang Billy Insurance Views
Three R’s Provide Success Strategy Chairman’s Voice
The Independent Agent’s Oath On the Hill
InsurPac Impacts Campaign 2008 NEW! On Branding
The Decline of Brands…or Branding | Online Features Agency Management: E&O Issues and Small Wholesalers
An agent asks, “What is considered ‘best practices’ for entering into agency agreements with smaller wholesalers who have niche or specialty markets, many of whom are Internet based? Is it considered a good practice to verify that such a brokerage actually has the carrier appointment or program that it is claiming or request verification of the wholesaler's E&O coverage?”
Sales: Are You Paying Your Agents Properly?
Owners of insurance agencies often ask questions about how to properly pay their agents and other employees. Because of increased litigation in this area, principals must ensure that all employees are properly classified and paid.
Customer Service: The Joy Left Behind
Every day independent insurance agents and brokers have the opportunity to leave a little joy behind when interacting with their customers. It’s not always something tangible or spectacular, but it can have a real and lasting effect on insureds.
Technology: Do You Overestimate Your Cyber-Protection?
Most people think that they're protecting their computers, but few are as safe as they think they are. According to a poll conducted by the National Cyber Security Alliance (NCSA) and the anti-virus company McAfee, 87% of Americans say they have anti-virus software. Guess how many of those installations are functional and up to date?
Coverages:How the Insurance Grinch Stole Christmas
Personal lines veterans know virtually every major family event or activity will have some impact on their insurance. The holidays are no exception. Many of the gifts kids receive s have insurance implications that the family, and their insurance agent, should know.
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